I ordered a set of Power Stop S****A rear calipers for my ** GTI (order* ********). The...

GetHuman-johntark's customer service issue with Rockauto from May 2018

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The issue in GetHuman-johntark's own words
I ordered a set of Power Stop S****A rear calipers for my ** GTI (order* ********). They arrived and were installed by a certified mechanic. When they went to bleed the brakes, they discovered the right rear caliper bleeder valve leaked. They uninstalled it rather than over tighten the bleeder valve. As Power stop doesn't sell single calipers, I had to order another pair. They arrived. The same mechanic installed the new right rear caliper with no problem and placed the defective caliper back in the box which I returned to RockAuto,com as defective parts and asked for a refund. The problem is, they only refunded me $***.** for (I'm assuming) the one good caliper and I can't get a hold of them except through you. No customer service on the phone or on their site. They owe me another $***.** for the defective caliper the originally sent me and returned. Order * ********.
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Rockauto

Customer service issue
Reported by GetHuman-johntark
May 22nd, 2018 - 6 mons ago
I have an issue with Rockauto too
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Seen by 23 customers so far
Similar issue to 163 others
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GetHuman-johntark started working on this issue
May 22nd 12:27pm
GetHuman-johntark shared this issue with friends on Facebook
May 22nd 12:38pm
GetHuman-johntark indicated the issue is not fixed yet.
May 22nd 1:28pm
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May 22nd 1:29pm
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May 22nd 1:29pm
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May 22nd 1:41pm
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May 22nd 1:42pm
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May 23rd 2:25pm
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May 23rd 2:25pm
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May 25th 2:56pm
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May 29th 2:40pm