SIM CARDS from Roam Mobility. This is the letter that I sent to their Support Team:**We...

GetHuman-gkreller's customer service issue with Roam Mobility from February 2019

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The issue in GetHuman-gkreller's own words
SIM CARDS from Roam Mobility. This is the letter that I sent to their Support Team:**We purchased * SIM cards & I activated them on February *th on the same account, which it said that I could do. Problem is, that only * SIM card works, even though my account says that they are both activated. The *nd SIM card says that there isn’t any plan attached to it. I checked our Credit Card & we were charged for both plans. **Here is the info that they requested: **FIRST SIM ID: ********************PHONE *: (***) ***-*****IPhone**This SIM card is working, but with the wrong Plan. It is supposed to be attached to the Monthly Plan for $**.** per month for * month.**SECOND SIM ID: ********************PHONE *: (***) ***-*****IPhone**This SIM card is NOT working & it is NOT attached to any Plan. It is supposed to be attached to the Snowbird Plan for $**.** per month for * months. **Could you please rectify this situation as soon as possible, as we are traveling & need our cell phones to work? I will check my email which is registered on my account, as soon as I get wifi, or you can email to the phone that is activated @: *****@***.com**Thanking you in advance.
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Roam Mobility

Customer service issue
Reported by GetHuman-gkreller
Feb 6th, 2019 - 4 mons ago
I have an issue with Roam Mobility too
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Last 4 digits of Social Security number
Timeline
GetHuman-gkreller started working on this issue
Feb 6th 5:56pm
GetHuman-gkreller indicated the issue is not fixed yet.
Feb 6th 6:00pm