Ring Doorbells Customer FAQ

You can cancel your Ring Protect Plan subscription at any time online. Here are the steps: 1. Go to Ring.com and log in to your account. 2. Select the dropdown menu on the top right corner and choose "My Plans." 3. Here, you can see all the devices with active subscriptions. Click on the "Cancel Plan" button next to the subscription you want to end. 4. Follow the prompts to confirm cancellation. Once cancellation is done, you'll retain the benefits of the subscribed plan until the end of your paid billing cycle. Following that, you'll lose access to any videos saved in your account.

To install a Ring Doorbell with a digital chime, first, download and setup the Ring app on your smartphone. Follow the in-app steps to set up your Ring account. Now, to set up the hardware, turn off power at the breaker. With the included screws and anchors, mount the bracket at your desired location. Wire the provided power cables, if there are existing doorbell wires, to the bracket. Secure the Ring Doorbell to the bracket and make sure your device is getting power. Within the Ring app, choose "Doorbell Kit Settings" from the Device Settings, and then set ‘Ring my in-home doorbell’ to the correct setting for your setup (Mechanical or Digital). Finish the installation by restoring power at the breaker.

That is correct. The Ring Doorbell has a motion sensor feature that will cause the doorbell to chime when it detects motion. You can adjust the sensitivity of the motion sensor in your Ring Doorbell's settings, as well as the specific areas for it to monitor. Remember, excessive notifications may occur if the motion sensitivity is set too high or the monitored area is too large. You can also set a motion schedule to disable motion alerts during certain times of day.

The presence of a black square and horizontal strip on your Ring Doorbell's camera view screen could be due to a glitch. Start by restarting your Ring Doorbell. If the issue continues after the restart, try resetting the doorbell to its factory settings and then set it up again. Please remember, performing a factory reset will delete all the settings on the device and you will need to set it up as a new device once again. If these steps do not resolve the issue, there may be a physical defect in your Ring Doorbell's camera that needs to be addressed. It may require a hardware replacement or professional repair.

We're sorry to hear about the difficulty you're experiencing. If you cancelled your Ring Doorbell service and you're still getting charged, it's possible that the cancellation did not go through properly or there might have been an error in the system. It could also be that you had multiple accounts and only one was cancelled. Ensure to check if the charges are indeed from Ring Doorbell, as they should be clearly marked on your bank statement. It's recommendable to contact your bank, dispute the charges if they're not yours, and also make sure to contact Ring's support once again to rectify the issue to prevent future charges.