Dear Officer**Booking************When I change driver’s name after booking your company...

GetHuman-changup's customer service issue with Rentalcars.com from August 2019

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Dear Officer**Booking************When I change driver’s name after booking your company recommended that I need to cancel and rebook with driver’s name. So I did cancelling but you are not refund $** yet.*When I had reservation rental car * Jul ****, it was Free cancellation.*I had cancellation at * Aug **** but you have charged $**.** and you did not refund.*Please refund $**.** ASAP and let me know about it. *I will rebook after refund.**Or please book same period, same price, same option with change driver’s name* *. ** Oct ******* Oct **** * *. $***.**, * *. * door Rogue, AC, Auto Transmission, Pay at pick-up, Free cancellation, Unlimited Mileage, etc.)* *. with change driver’s name**I have pictures when I had book about free cancellation.*If I have your email address I can send you.*Thank you for your support

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How Do I Change the Pickup Location from Rentalcars.com?How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
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Rentalcars.com

Customer service issue
Reported by GetHuman-changup
Aug 21st, 2019 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 3087 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-changup started working on this issue
Aug 21st, 2019 4:04pm
GetHuman-changup indicated the issue is not fixed yet.
Aug 22nd, 2019 3:21pm
GetHuman-changup indicated the issue is not fixed yet.
Aug 22nd, 2019 3:25pm