Dear Officer**Booking************When I change driver’s name after booking your company...

GetHuman-changup's customer service issue with Rentalcars.com from August 2019

Help with my Rentalcars.com issue
First: share to improve GetHuman-changup's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-changup's own words
Dear Officer**Booking************When I change driver’s name after booking your company recommended that I need to cancel and rebook with driver’s name. So I did cancelling but you are not refund $** yet.*When I had reservation rental car * Jul ****, it was Free cancellation.*I had cancellation at * Aug **** but you have charged $**.** and you did not refund.*Please refund $**.** ASAP and let me know about it. *I will rebook after refund.**Or please book same period, same price, same option with change driver’s name* *. ** Oct ******* Oct **** * *. $***.**, * *. * door Rogue, AC, Auto Transmission, Pay at pick-up, Free cancellation, Unlimited Mileage, etc.)* *. with change driver’s name**I have pictures when I had book about free cancellation.*If I have your email address I can send you.*Thank you for your support

GetHuman-changup did not yet indicate what Rentalcars.com should do to make this right.

How GetHuman-changup fixed the problem

We are waiting for GetHuman-changup to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Rentalcars.com customer problems.
How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
Do you have a customer issue as well?
We can help you get Rentalcars.com's attention and get better help faster. Tap below to get started.
Having Rentalcars.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rentalcars.com

Customer service issue
Reported by GetHuman-changup
Aug 21st, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 3087 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-changup started working on this issue
Aug 21st, 2019 4:04pm
GetHuman-changup indicated the issue is not fixed yet.
Aug 22nd, 2019 3:21pm
GetHuman-changup indicated the issue is not fixed yet.
Aug 22nd, 2019 3:25pm