I reserved a car with Rentalcars.com, reservation number H**********.**I attempted to p...

GetHuman2891176's customer service issue with Rentalcars.com from May 2019

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The issue in GetHuman2891176's own words
I reserved a car with Rentalcars.com, reservation number H**********.**I attempted to pick up the car when I arrived in Denver but I couldn't find my driver's license. Dollar declined to rent me the car according to company policy because I was nable to produce my driver's license. I had to take Ubers everywhere during my stay in Denver.**Dollar charged me full price for the car anyway. I did not expect to pay for a car that I could not receive.**I need to rent a car in the near future on another trip, this time to Nashville, TN.**I am requesting a credit of $***.**, the amount of the unfulfilled reservation in December ****, to apply to this new trip. I am willing to book with Rentalcars.com if I may have this credit applied to the new booking.
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Rentalcars.com

Customer service issue
Reported by GetHuman2891176
May 9th, 2019 - 2 mons ago
I have an issue with Rentalcars.com too
Fixed
Seen by 9 customers so far
Similar issue to 1961 others
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Items needed
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Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman2891176 started working on this issue
May 9th 6:55am
GetHuman2891176 confirmed the issue is fixed. Hooray!
May 10th 7:07am