reserved a rental car in at LAX from Economy Car Rental, through RentalCars.com and upo...

GetHuman-morrygut's customer service issue with Rentalcars.com from February 2019

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The issue in GetHuman-morrygut's own words
reserved a rental car in at LAX from Economy Car Rental, through RentalCars.com and upon arriving at rental office, was told that there would be a mandatory charge of $**.***day for basic insurance coverage. This was not listed in the renatl confrimation and I refused to pay. They refused to rent the car. They claimed that because I am from Canada, there is this required charge. I know this is not true since I have rented cars dozens of times with being required to pay for basic insurance coverage.*This is a classic bait and switch tactic and Rentalcars.com should not offer Economy Rental Cars as a provider. I would urge RentalCars.com to no longer have Economy on their website.
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Rentalcars.com

Customer service issue
Reported by GetHuman-morrygut
Feb 18th, 2019 - 8 mons ago
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GetHuman-morrygut started working on this issue
Feb 18th 12:33am