I rented a car for Maui, Hawaii, through Rentalcars.com, booking * *********, for the p...

GetHuman-wmpresla's customer service issue with Rentalcars.com from November 2018

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I rented a car for Maui, Hawaii, through Rentalcars.com, booking * *********, for the period * Nov - ** Nov ****, for pickup at OGG. My confirmation e-mail from Rentalcars.com, which I received on ** Oct ****, shows total cost of $***.**, which was charged to my credit card. However, when I picked up the car at kahului, I was charged $***.** for "service charges*taxes", which I had to pay for on a credit card before I could get the car. Why was this not included in "total cost of $***.**"?
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Rentalcars.com

Customer service issue
Reported by GetHuman-wmpresla
Nov 29th, 2018 - a yr ago
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Seen by 17 customers so far
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-wmpresla started working on this issue
Nov 29th, 2018 5:41pm
GetHuman-wmpresla confirmed the issue is fixed. Hooray!
Nov 30th, 2018 5:13am