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Before contacting them, items GetHuman-mmpongor may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-mmpongor's own words
Booking reference: ***********When I went to pick up my car in El Paso, not only was my reservation not on file, but the car agency couldn’t confirm the total amount I’d be paying for the car. It turned out that when I contacted RentalCars.com for support in modifying my booking, they had cancelled my reservation and issued a new one without sending me a new booking reference number. Please let me know what was the total amount I paid for this reservation, including the amount prepaid to RentalCars.com and the amount paid to Dollar rental car. Thank you.
GetHuman-mmpongor did not yet indicate what Rentalcars.com should do to make this right.
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