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Rentalcars.com Customer FAQ

Top Answers & How-to Guides

What is Rentalcars.com's Phone Number?

The question we are asked most often is about how to talk to Rentalcars.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are one-way rentals available with Rentalcars.com?

Yes, one-way rentals are available with Rentalcars.com. We understand that travel plans can be unpredictable, and sometimes you may...
Ask any question you have about Rentalcars.com customer service, get an answer now.

Recent Rentalcars.com Customer Questions

I have not received email confirmation of my booking

We're sorry to hear that you haven't received your booking confirmation. There could be a few reasons for this. First, it's possible that the email has been directed to your spam or junk folder. If it's not there, there could be a delay with the email servers. Wait a few hours and check back. If the confirmation email is still missing, it's possible there may have been a mistake in the email address provided during the booking process. In this case, please log into your Rentalcars.com account to verify your booking and check your contact details. If the problem continues, please contact customer service immediately.
Asked Apr 17, 2024 9:07 PM

Help me with my Rentalcars.com customer service issue

Location Change

How Do I Change the Pickup Location from Rentalcars.com?

Changing your rental car pickup location on Rentalcars.com is easy. You can decide to make the changes yourself through their app or...

Cancellation

How Do I Cancel a Reservation with Rentalcars.com?

Due to unforeseen circumstances, one may want to change a reservation with Rentalcars.com. A change in travel plans or a problem with...

Disputes

How Do I Dispute a Charge with Rentalcars.com?

If you have any concerns, you should contact Rentalcars.com directly. The best way to contact Rentalcars.com is on the phone. It allows...

Refunds

How Do I Get Rentalcars.com to Refund a Charge?

If you have had a booking with Rentalcars.com and require a refund, there are many potential avenues you can take.To help with getting...

Policies

What is the cancellation policy for Rentalcars.com?

The cancellation policy for Rentalcars.com varies depending on the specific rental provider, as they each have their own terms and...

Payments

What are the accepted payment methods on Rentalcars.com?

Rentalcars.com accepts most major credit and debit cards as payment methods for car rentals. This includes Visa, Mastercard, American...

Additional Driver

Can I add an additional driver to my rental car booking?

Yes, you can add an additional driver to your rental car booking with Rentalcars.com. Adding an extra driver is a convenient option...

Documentation

What documents do I need to provide when picking up the rental car?

When picking up a rental car, there are a few essential documents you need to provide. Firstly, the main driver must present a valid...

Age Requirement

Is there a minimum age requirement to rent a car on Rentalcars.com?

Yes, there is a minimum age requirement to rent a car on Rentalcars.com. The minimum age to rent a car varies depending on the country...

Third-Party Booking

Can I book a rental car for someone else?

Yes, you can book a rental car for someone else through Rentalcars.com. During the booking process, you will be asked to provide the...

Fees and Taxes

Are there any additional fees or taxes not included in the booking price?

No, there are no additional fees or taxes that are not included in the booking price when you reserve a car through Rentalcars.com....

Insurance Options

What types of insurance options are available for rental cars?

Rentalcars.com offers a range of insurance options to provide peace of mind during your rental car experience. Our primary coverage,...

Booking Changes

Can I make changes to my booking after it has been confirmed?

Yes, you can make changes to your booking after it has been confirmed. Rentalcars.com understands that plans can change, and they strive...

Breakdown Assistance

What happens if the rental car breaks down during my reservation?

If your rental car breaks down during your reservation, Rentalcars.com ensures you receive prompt assistance. Contact the designated...

One-Way Rentals

Are one-way rentals available with Rentalcars.com?

Yes, one-way rentals are available with Rentalcars.com. We understand that travel plans can be unpredictable, and sometimes you may...
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