I made booking at Rentalcars.com for a Hertz vehicle at Cape Town International Airport...
GetHuman989721's customer service issue with Rentalcars.com from August 2018
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The issue in GetHuman989721's own words
I made booking at Rentalcars.com for a Hertz vehicle at Cape Town International Airport South Africa from **** to ****. I paid R****,** on *** for the whole period. My rental no. Is ********. I have tried many ways, eg, my email address and booking number. I approached Hertz and the cancelled my reservation. Confirmation no. **V*N*. Hertz was incredible and cancelled me immediately. As soon as I want to cancel my booking on the Rentalcars website, I insert my email and they say they will contact me and email me but nothing happens. They also say my booking number*voucher number does not exist. My husband has to have a procedure which is not covered by medical aid and I wont be able to afford to rent a car while in Cape Twon
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