I made booking at Rentalcars.com for a Hertz vehicle at Cape Town International Airport...

GetHuman989721's customer service issue with Rentalcars.com from August 2018

27 views | 403 similar | 0 following
Help with my Rentalcars.com issue
Next: our robot will wait on hold for GetHuman989721 to get a Rentalcars.com rep on the line!
Always use the GetHuman Phone to call Rentalcars.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman989721's own words
I made booking at Rentalcars.com for a Hertz vehicle at Cape Town International Airport South Africa from **** to ****. I paid R****,** on *** for the whole period. My rental no. Is ********. I have tried many ways, eg, my email address and booking number. I approached Hertz and the cancelled my reservation. Confirmation no. **V*N*. Hertz was incredible and cancelled me immediately. As soon as I want to cancel my booking on the Rentalcars website, I insert my email and they say they will contact me and email me but nothing happens. They also say my booking number*voucher number does not exist. My husband has to have a procedure which is not covered by medical aid and I wont be able to afford to rent a car while in Cape Twon

GetHuman989721 did not yet indicate what Rentalcars.com should do to make this right.

How GetHuman989721 fixed the problem

We are waiting for GetHuman989721 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Rentalcars.com customer problems.
How Do I Change the Pickup Location from Rentalcars.com?How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
Do you have a customer issue as well?
We can help you get Rentalcars.com's attention and get better help faster. Tap below to get started.
Having Rentalcars.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman989721 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman989721
Aug 14th, 2018 - 4 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 403 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)


GetHuman989721 started working on this issue
Aug 14th, 2018 11:40am
GetHuman989721 shared this issue with others over email
Aug 14th, 2018 11:42am