I made booking at Rentalcars.com for a Hertz vehicle at Cape Town International Airport...

GetHuman989721's customer service issue with Rentalcars.com from August 2018

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The issue in GetHuman989721's own words
I made booking at Rentalcars.com for a Hertz vehicle at Cape Town International Airport South Africa from **** to ****. I paid R****,** on *** for the whole period. My rental no. Is ********. I have tried many ways, eg, my email address and booking number. I approached Hertz and the cancelled my reservation. Confirmation no. **V*N*. Hertz was incredible and cancelled me immediately. As soon as I want to cancel my booking on the Rentalcars website, I insert my email and they say they will contact me and email me but nothing happens. They also say my booking number*voucher number does not exist. My husband has to have a procedure which is not covered by medical aid and I wont be able to afford to rent a car while in Cape Twon
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Rentalcars.com

Customer service issue
Reported by GetHuman989721
Aug 14th, 2018 - a yr ago
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Seen by 18 customers so far
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman989721 started working on this issue
Aug 14th, 2018 11:40am
GetHuman989721 shared this issue with others over email
Aug 14th, 2018 11:42am