Dear Sirs,*at the desk of Centauro the operator suggested to me to subscribe their Smar...

GetHuman-bobrigo's customer service issue with Rentalcars.com from June 2018

Help with my Rentalcars.com issue
The issue in GetHuman-bobrigo's own words
Dear Sirs,*at the desk of Centauro the operator suggested to me to subscribe their Smart Insurance to replace the Protezione Completa previously subscribed with you - he said not totallly safe in case, for instance, of car accident. He also informed me I can get the refund of the amount charged for the Protezione Completa simply by informing you of the new insurance paid to them. Please let me know about the reimbursement of the amount charged by you.*Look forward to your answer.*Regards,*Roberto Rigotti
GetHuman-bobrigo did not yet indicate what Rentalcars.com should do to make this right.
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How GetHuman-bobrigo fixed the problem
I wrote to *****@***.com and I got the answer from customer service UK with the confirmation of the refund.
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Rentalcars.com

Customer service issue
Reported by GetHuman-bobrigo
Jun 9th, 2018 - a yr ago
I have an issue with Rentalcars.com too
Fixed
GetHuman-bobrigo shared how to fix
Seen by 9 customers so far
Similar issue to 295 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-bobrigo started working on this issue
Jun 9th, 2018 9:09pm
GetHuman-bobrigo confirmed the issue is fixed. Hooray!
Jun 13th, 2018 6:02pm