BOOKED RESERVATION WITH ENTERPRISE FOR CAR RENTAL FROM DAYTONA PICK UP MARCH *TH AND WA...
GetHuman555066's customer service issue with Rentalcars.com from April 2018
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The issue in GetHuman555066's own words
Trying to get a hold of a rep, who can help me with a BIG PROBLEM WITH A CAR RENTAL ... BOOKED RESERVATION WITH ENTERPRISE FOR CAR RENTAL FROM DAYTONA PICK UP MARCH *TH AND WAS CANCELLED ALONG THE LINE AND REBOOKED WITH HERTZ AND WE RECEIVED NO EMAILS INFORMING US AND GOT CAR FROM ENTERPRISE ON MARCH *TH IN DAYTONA AND DROPPED OFF IN TAMPA ON MARCH **TH. AND THE DRIVER TINA SULLIVAN AND WHEN WE DROPPED OFF CAR. THE DEPOSIT OF $***.** WAS HELD AND NOT REIMBURSED AND SHE GOT BILL FOR THE RENTAL OF CAR FOR $ ***.**
TALKED TO PEOPLE AT ENTERPRISE AND HERTZ AND THEY TOLD US TO CONTACT THE THIRD PARTY RENTALCAR TO RESOLVE ISSUE AND CANNOT GET IN CONTACT WITH A REAL PERSON. I EMAILED MANY TIMES MY PHONE NUMBER AND OF COURSE NOONE CALLED ME BACK. THIS IS BULLSHIT AND THERE WERE ALSO DISCREPCANIES IN CUSTOMER SERVICE WITH ENTERPRISE AND HERTZ COMMUNICATION. THIS CAUSE STRESS BECAUSE ENTERPRISE ALSO GAVE US A LEMON OF A CAR AND SWAYED WHEN WE DROVE AND WE TRADED IT IN AT ENTERPRISE IN ST PETE'S BEACH,
FOR CUSTOMER SERVICE TO CALL US BACK TO RESOLVE ISSUE. AND REIMBURSE US FOR NOT EMAILING US CANCELLATION OF ENTERPRISE CAR RENTAL AND THE CAR WAS DANGEROUS ANYHOW TO DRIVE, AND NO ONE IS CALLING ME BACK. THIS IS ACTUALLY PURE BULLSHIT AND WE NEED IT RESOLVE ASAP. PLEASE CALL ME AT ***-***-**** THANK YOU
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