Theyve charged my account via a debt card they didnt have the number to. The number on...

GetHuman-yates_ta's customer service issue with Redbox from May 2019

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The issue in GetHuman-yates_ta's own words
Theyve charged my account via a debt card they didnt have the number to. The number on the one they had was cancelled! So how did they get access to my account? Ive turned it over to my banks fraud dept. I talked to redbox on phone regarding charges that was unacceptable an when i disputed those charges they refused to do anything about them , an when i asked to speak to a supervisor the said no! I couldnt believe that ! So i had my card turned off until i could speak to someone in charge! That was bad enough for terrible customer service , an i think is illegal. But to access my new debit card an take money out without my consent! Im pissed! An my bank wants to know how they pulled that off! So just how are they going to explain an refund my money! My name is tammy logan santa maria ca and the dates was ******* . i will not give anyone my bank info any longer! Please help
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Customer service issue
Reported by GetHuman-yates_ta
May 8th, 2019 - 2 mons ago
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May 8th 1:08am