Last mouth I received two discs that were the wrong movie. I called into customer servi...

GetHuman-eannstra's customer service issue with Redbox from June 2018

2 views
 | 
687 similar
 | 
0 following
Help with my Redbox issue
First: share to improve GetHuman-eannstra's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-eannstra to get a Redbox rep on the line!
Always use the GetHuman Phone tocall Redbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-eannstra may need:
Email address on the account, Your name, and Your billing address
The issue in GetHuman-eannstra's own words
Last mouth I received two discs that were the wrong movie. I called into customer service right away. Gave all the information they asked for about the two discs and was insured I would only get charged $* for disc. Today about a month later I receive a email for $** charge on both discs. So $** in charges for something I returned that very same night after I got off the phone with customer service. I rented black panther and the wrong disc came out. Called in and talked to someone. Returned that disc. Thought the issue was resolved. Tried to rent black panther again at the same box and the wrong movie came out again. Two totally different movies each time. Called in for the second time in a row in the same night. Returned movie right away again. Now I’m being charged for two movies I ruturned immediately after purchase.
GetHuman-eannstra did not yet indicate what Redbox should do to make this right.
I have an issue with Redbox too
How GetHuman-eannstra fixed the problem
We are waiting for GetHuman-eannstra to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Redbox's attention and get better help faster. Tap below to get started.
Having Redbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Redbox email you?
This email address isn't valid
Follow this issue
See how GetHuman-eannstra fixes it.
This email address isn't valid

Redbox

Customer service issue
Reported by GetHuman-eannstra
Jun 8th, 2018 - 6 mons ago
I have an issue with Redbox too
Not resolved
Seen by 2 customers so far
Similar issue to 687 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-eannstra started working on this issue
Jun 8th 10:38am