You owe me a credit of $**.**

GetHuman-elainelw's Complaint issue with Rakuten from January 2021

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The issue in GetHuman-elainelw's own words
Order books and payment kept saying Oops! until I did not use gift card. ... I was trying to order books from KOBO.*I was going through the security feature and in the end it came up that there was something wrong with the transaction. I was trying to use and Indigo gift card of $** but would not work. The books did not download.*I tried as follows: $**.*** $**.*** $**.*** and $**.** for the same books. All my tries went into my pending process through my credit card. I called the credit card company and they assured me that none of the transactions would go through except the one for $**.**. *However, I was charged as follows: $**.*** $**.*** $**.*** $**.*** $**.** CR* $**.** CR* $**.*** $**.*** $**.*** $**.** CR. *You owe me credits for * transactions: $**.*** $**.*** and $**.** * $**.***The only charge I should have had was $**.** as this is when the transaction confirmed payment went through and the books then downloaded.
My credit card was blocked because it did recognize transactions even though check out process said it did not go through.
Credit my credit card, which is on account, for the $**.**.*The email on account is *****@***.com. I have not had this email for * years so please change the email and respond to my query to *****@***.com. I have changed it and the credit card information, but the email keeps defaulting to *****@***.com.
Many years, and never had this problem, however, it seems the check out process changed with added security features and I then had problems.
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Rakuten

KOBO Books
Complaint issue
Reported by GetHuman-elainelw
Jan 1st, 2021 - 4 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 918 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-elainelw started working on this issue
Jan 1st 3:12pm
GetHuman-elainelw indicated the issue is not fixed yet.
Jan 4th 1:56pm
GetHuman-elainelw indicated the issue is not fixed yet.
Jan 4th 1:57pm
GetHuman-elainelw indicated the issue is not fixed yet.
Jan 4th 3:16pm
GetHuman-elainelw indicated the issue is not fixed yet.
Jan 4th 4:41pm