Please have Rail Europe contact me at “*****@***.com” before I start legal action against them. I need to speak with a real person.

GetHuman5325599's customer service issue with Rail Europe from October 2020

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The issue in GetHuman5325599's own words
Contact a real person ... I am attempting to get a refund or reissue of two Eurail passes issued by Rail Europe in the USA. I purchased the Rail Protection Plan at time of ticket purchase. I have been trying to contact them for the past * months without success! All phone numbers seem to go to the same loop and it’s impossible to get a real person—or anything else!**I request they contact me at “C*****@***.com” with a working phone number so I can speak with someone.
I have had exceptional service from them in the past
By contacting*responding me.
Did a trip with them about ** months ago
Every option I can think of short of legal action. I am in the process of working with an attorney as I type this.
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Rail Europe

Eurail pass*Rail Protection Plan
Customer service issue
Reported by GetHuman5325599
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 195 others
0 customers following this

Timeline

GetHuman5325599 started working on this issue
Oct 2nd, 2020 4:07pm
GetHuman5325599 indicated the issue is not fixed yet.
Oct 2nd, 2020 8:46pm

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