Rail Europe Customer Service Issues

Due to the client's delayed flight, the departure time has been rescheduled from 3 pm to 4 pm on the same day. Please note the updated departure time for your journey from Glasgow Airport to Edinburgh Waverley. The travelers on this booking include L. Norman, M. Norman, E. Buck, S. Norman, J. Moritz, and T. Norman. Your updated outbound travel time is now at 4:00 PM on 06/14/[redacted]. Remember to print your ticket at the train station using the reference TCRR66NJ. Thank you.

I attempted to purchase a Swiss Pass on the Rail Europe website, but encountered an issue with my credit card. My Mastercard has been reactivated, and I believe the payment should now go through. My booking number is [redacted], and I secured two Swiss Passes for my wife and me, for 3 non-consecutive train travel days within a month-long period. We will be traveling in Europe from June 23rd to July 5th, with train plans on June 24th, 26th, and 28th. Specifically, we have seats reserved on the Glacier Express departing St-Moritz on June 26th at 9:15 AM, heading to Zermatt, as the tickets are covered by the Swiss Pass. Despite numerous messages via the website and email to [redacted], I have not received any responses. Since our departure is imminent in 13 days, I am feeling quite anxious. I appreciate any help in reaching Rail Europe to finalize our Swiss Pass purchase or rectify any issues. I have already provided our credit card details, refraining from attempting a second booking to avoid duplication. I hope to resolve any payment matters promptly to ensure our travel plans are confirmed. Thank you for your assistance. Martin L. Laval, Quebec, Canada

I am troubled because we are departing for Europe in 13 days, and are still unable to reach Rail Europe to address an issue with purchasing a train pass. I attempted to buy a Swiss Pass on their website, but encountered difficulties with my credit card. My Mastercard has restored my card, so the issue should be resolved. My booking number is [redacted]8, and I bought two Swiss Passes (for my spouse and myself) for 3 non-consecutive travel days within a month. Our trip to Europe is from June 23rd to July 5th, planning to use the train on June 24th, 26th, and 28th. We have seats reserved on the Glacier Express departing from St-Moritz on June 26th at 9:15 am to Zermatt, knowing the tickets are covered by the Swiss Pass. I appreciate any assistance in contacting Rail Europe, as I have been unsuccessful leaving messages on their website and emailing them at [redacted] multiple times to confirm our Swiss Pass purchase. We have already provided our credit card details to their system and did not attempt a second booking to avoid any issues. If Rail Europe does not have our credit card information, we would like to be informed. Thank you in advance. M.L. Laval, QC, Canada

I am concerned because my trip to Europe is in 13 days and I have been unable to contact Rail Europe to resolve an issue with my Swiss Pass purchase. I encountered a problem with my credit card when trying to book the passes on their website, but my Mastercard has since been enabled. My booking number is [redacted]8, and I purchased two Swiss Passes for 3 non-consecutive train travel days within a month, from June 23rd to July 5th. We plan to use the train on June 24th, 26th, and 28th. I have also reserved seats on the Glacier Express from St-Moritz to Zermatt on June 26th at 9:15 am, as the tickets are included in the Swiss Pass. I appreciate any assistance in reaching Rail Europe, as I have been unsuccessful in contacting them through their website or email. I hope they have my credit card information on file to avoid any duplicate bookings. Thank you in advance. Martin L. Laval, Quebec, Canada

Good morning, I booked travel for two from Amsterdam to Frankfurt for Wednesday, October 23, [redacted], at 8:00 a.m., costing $[redacted] AUD. However, during payment processing, an error occurred, and I was advised not to retry without contacting support. Despite sending three messages with the booking reference, I have not received any response. Calling the Melbourne office resulted in long wait times with no answer, even after leaving a voicemail. My credit card was charged $[redacted], but I have not received a purchase confirmation or any communication. The booking reference does not show any attached booking on the website. Attempts to request a confirmation email through the help section were unsuccessful. The lack of customer service is frustrating, especially considering my money was deducted. Without a response today, I will have to pursue further action. You can reach me at +[redacted]3 or email me at [redacted]

Hello, I need assistance with my booking number [redacted]5 for my travels from Brussels to Bruges and back. My tickets were unfortunately in my stolen bag, and I cannot access them on my phone. Rail Europe's phone lines are busy, preventing me from reaching them. This situation is frustrating as I've already paid for tickets I can't retrieve. I would appreciate receiving an email from Rail Europe allowing me to access my tickets on my phone or arranging for me to collect them at the train stations. I am seeking a resolution to board the train and reach my destination without purchasing new tickets. Kindly advise on how we can address this matter.

I have encountered issues booking a train through Rail Europe. After being informed that my desired ticket is no longer available, I proceeded to book a first-class ticket. However, I have yet to receive my ticket, and payment has not been processed. This situation is causing travel complications between my flights. Despite repeated attempts over a week to resolve this with Rail Europe, I am frustrated with the lack of progress. I urgently need to travel on the train departing at 10.19 on July 1st from Paris to Cannes. The current prices are now higher, making it more challenging. I hope to receive assistance promptly to address this matter. Thank you, Sienna.

I booked a train from Hanover to Salzburg on June 30th. Initially, my 6am train was full, so I rescheduled for the 8:04am train. I received confirmation of the additional payment but haven't received details on picking up my ticket or about the train itself. Unfortunately, my emails have gone unanswered, and I can't get through on the phone due to high call volumes. I'm concerned about not having a seat despite paying. Please email me the necessary ticket information. I've had trouble accessing the details online despite seeing my booking number. My contact info is: Lisa E., email: [redacted]

I have been having trouble reaching you via email or phone. For years, I have relied on Rail Europe for all my rail reservations. I am looking to secure 7 reservations for my trip to Switzerland on September 22. I am considering whether to buy the Swiss Half Fare Card for around $[redacted]. My train journeys are on non-consecutive days starting from September 24 and ending on October 3 from Lausanne to Geneva Airport. Upon checking your website, I noticed the fare would be approximately $[redacted] for all first-class tickets, but since I might take a few short trips in second class, my total would be around $[redacted]. Could you advise me on purchasing the Swiss Half Fare Card, including the cost and how to buy it? Also, how can I book through you using the Half Fare Card? I am interested in any discount cards for museums as well, as we plan to visit several museums in 8 cities from Zurich to Geneva. I have previously booked all my rail plans by calling Rail Europe for assistance, but currently, I am facing challenges in reaching anyone or getting my questions answered.

I have encountered difficulties reaching you via email or phone. I typically book my rail reservations with Rail Europe and am now looking to make reservations for my September trip to Switzerland. I am considering purchasing the Swiss Half Fare Card but would like more information on its cost, how to purchase it, and how to book with it through your services. Additionally, I am interested in any discount cards available for museums as we will be visiting several cities from Zurich to Geneva. In the past, I could easily contact Rail Europe for assistance but I am currently struggling to get through to anyone for help. I would appreciate it if you could email me at [redacted] with the answers to my queries or reach me at [redacted]. Thank you.

I am currently booking a part of my trip using my Eurail pass. I have a 5-day pass and will be traveling from Rome to Barcelona on August 27th. The app is suggesting a route that involves two trains with SNCF: TGV [redacted] departing at 10:11 from Torino Porta Susa to Chambery Challes Les Eaux, and RSC [redacted] departing at 16:22 from Valence TGV Rhone-Alpes Sud to Barcelona Sants. Throughout my journey, I have been paying 20 EUR for reservations (10 EUR per passenger). However, for these two trains, the app is indicating a cost of 60 EUR for the first one (30 EUR per passenger) and [redacted] EUR for the second one ([redacted] EUR per passenger), which is more than the pass itself. I cross-checked the prices without using the Eurail pass on the website and found them to be exactly the same. Am I making these reservations incorrectly or is there an issue with the pricing?

I tried to buy AVE train tickets from Seville to Madrid on Aug 28. The Rail Europe website was glitchy, repeatedly returning to the checkout page after I entered my details and payment info. Despite attempting payment multiple times, I couldn't proceed. Following advice from customer support, I cleared cookies and tried Explorer on Aug 29, resulting in the same issue. Consequently, my credit card was charged 5 times for the same tickets, with no purchase confirmation received. A second chat agent mentioned the duplicate charges will be automatically refunded in 7-10 days, but I remain skeptical. I seek assistance in resolving the 4 extra credit card charges. I appreciate any help in reaching the necessary party. Thank you. Yumiko Y.

On August 7, [redacted], Rail Europe North America charged my Chase credit card. I did not use any European trains, but I purchased a plane ticket from Chicago to Munich on a different credit card that same day. I am confused about these charges totaling $[redacted].95 and $85.95 and have been unable to contact anyone for clarification. Can you please provide details on these charges? I prefer not to pay for them without understanding why they are on my account.

Hello, I purchased train tickets, but on one trip, there was only an 8-minute connection. I contacted RailEurope to cancel booking number [redacted]0. They confirmed the reservation was deleted, and the refund would take 7 to 10 days. It has been three weeks, and I made a new booking. When I need to pay my credit card, they claim the payment was not deleted. Living in Costa Rica, I called a USA number multiple times, but after the recording, the call disconnects. I urgently need to resolve this as it involves a substantial amount of money. This issue occurred on September 4th, and my other booking is fine. Thank you.

My spouse and I traveled on the Thalys train with round-trip tickets from Paris to Cologne purchased at raileurope.com. Unfortunately, we experienced over a 4-hour delay at Brussels station due to an electrical issue causing us to miss our journey into Germany. We followed the advice to return to Paris. Our return trip from Cologne to Paris is set for tomorrow, October 6. We kindly seek a refund as our travel itinerary was disrupted. You can reach me at [redacted] The booking reference is QEMQDF. Thank you.

Hello, I am writing to address an issue I encountered with my Rail Europe ticket booking Reference no. [redacted]2. I had booked tickets for travel from Venice to Florence and then from Florence to Rome. After inquiring about the possibility of canceling and receiving a response that the tickets were non-refundable, I communicated that I did not wish to cancel the tickets. I even confirmed the booking via email, only to find out upon arrival in Italy that my tickets were considered invalid or canceled. Consequently, I had to purchase new train tickets at an additional cost of [redacted] euros. This experience was distressing and led to a disagreement with the train conductor, given that I had received confirmation of my booking. I am seeking reimbursement for the extra amount I had to pay. I look forward to your prompt response, as I may escalate this matter further if necessary. Thank you, Sonia Moniz

Dear Sir/Ma'am, I am looking to change the travel date for booking reference no. - RUKDDZ from the 17th (incorrectly booked) to the planned date of October 18, [redacted]. I have already reached out to the local Thalys and SNCF offices at Paris station, but they were unable to assist with the date change and suggested contacting the rail europe office. I have tried calling the toll-free number ([redacted]) without success and am unable to find an alternative contact number. I kindly ask for a valid contact number to help resolve this issue. If resolving this matter at the local office is necessary, please provide an address and contact number for assistance. I would greatly appreciate your prompt help in addressing this issue. Thank you for your assistance. Best Regards, Sushant Prakhar

Hello, I recently purchased a train ticket from Paris to Basel for October 28th at 1:55 PM. My booking reference is [redacted]4. Despite double-checking all my personal information before purchasing my ticket, I received a confirmation email with an error stating the wrong year of birth. I provided 18th January [redacted], but the confirmation email states 18th January '[redacted]'. There seems to be an issue with your website that caused this discrepancy. I kindly request your assistance in correcting this information. Furthermore, I have been unable to print my ticket using the link provided in the confirmation email. Please guide me on how to proceed with this. I have attempted to contact you through the 'Help' option multiple times without success. Upon sending my message, the page resets, and there is no confirmation of the message being sent. Your online system is challenging to use. Thank you for your attention. I hope to hear back from you promptly. Best regards, Sandra T.

Dear Sir/Madam, I purchased a train ticket for a trip to Spain through your service. The ticket was for a first-class return journey from Paris (Gare du Lyon) to Girona, with departure on 23/10/19 and return on 30/10/19. Unfortunately, upon arrival at the station for the outward journey, I was informed that all trains to Girona were cancelled due to severe flooding. I was advised to reschedule for a train departing two days later on 25/10/19, as there were no trains available the next day. This unexpected change forced me to stay in Paris for two extra nights, incurring an additional cost of Euros [redacted].60. Upon my return for the rescheduled train on Friday, I was once again notified of its cancellation, with rail service to Girona not resuming until 4 November. This left me with no option but to book a flight costing £[redacted].90. The need to take a flight also prevented me from using my return Eurostar ticket from Paris to London, resulting in an extra expense of £42.50. In addition to requesting a refund for the return rail ticket (Paris-Girona-Paris), I kindly ask for compensation to cover the extra costs I had to bear due to these disruptions. I eagerly await your response. Yours sincerely, J. G.

Dear Sir/Madam, I bought a train ticket from you for a trip to Spain. The ticket was a round-trip from Paris (Gare du Lyon) to Girona. The outbound journey was on October 23, [redacted] and the return was on October 30, [redacted]. Unfortunately, when I tried to catch the train for the outbound trip, I found out that all trains to Girona were canceled due to severe flooding. I was instructed to rebook for the same train two days later. Due to the cancellations, I had to stay in Paris for two extra nights costing me [redacted].60 euros. When I returned for the rescheduled train, it was also canceled. There were no trains scheduled until November 4th. Hence, I had to book a flight costing [redacted].90 pounds. This also meant I couldn't use my Eurostar return ticket from Paris to London, which cost me an additional 42.50 pounds. Besides seeking a refund for the rail ticket, I would like compensation for the extra expenses incurred. Looking forward to your response. Yours sincerely, J. Graham