Rail Europe Customer Service Issues

I am Pamela K. I bought (5) Rail Europe passes on April 30, [redacted] from Geneve, Switzerland to Paris, Italy for a total of $1,[redacted].00. During our stay in Switzerland, we learned about a rail strike in France on the day our passes were valid, June 22, [redacted]. To avoid the strike, we needed to travel on Thursday, June 21, [redacted] instead. When we contacted the customer service to change our tickets due to the strike, we were met with very rude treatment. We were informed that we could not exchange the tickets and had to purchase new ones for $[redacted].95 more because we bought them in April. This resulted in an additional charge of $1,[redacted].95 on June 21, [redacted]. Despite trying to request a refund for the unused tickets totaling $1,[redacted].00, we have been unable to reach anyone at Rail Europe after multiple calls to the different phone numbers provided. I seek your prompt help with this matter.

I have been charged three times for my ticket purchase. The first attempt did not go through, the second was rejected, and the third went through successfully with my debit card. However, there are two pending transactions on my credit card ending in [redacted] for the same trip from CDG to Valenciennes on the same day at the same time for my sister, Corazon Cruz. I tried to cancel these pending transactions through my credit card's customer service, but they advised me to request the cancellation from your end. I bought insurance for the tickets. Please assist in canceling the duplicate transactions. Thank you.

I have mistakenly double-booked tickets for the London to Paris trip on October 2 under the names Mariella Mason and Barbara Lankford. While trying to correct the country code from Canada to the United States during the booking process, I encountered issues with the system. I had to re-enter the details, which led to the duplicate reservation. The correct booking reference is QKVKAJ, and the incorrect one with the wrong country code is QYYHHI. I have informed American Express about this charge error. Please assist in canceling the duplicate booking. Appreciate your prompt attention to this matter. Thank you, M M

I have just opened the UPS envelope containing the exchanged rail tickets. Our original journey was from Bruges to Amsterdam on October 2nd, which we rescheduled for October 3rd, and Amsterdam to Luxembourg on October 6th, which we rescheduled for October 7th. We were instructed to return the original Bruges to Amsterdam and Amsterdam to Luxembourg tickets due to the date changes. We have received the exchanged tickets, but unfortunately, the tickets for Bruges to Amsterdam on October 3rd are missing. We were advised to retain the Luxembourg to Bruges tickets for September 29th. The exchanged manifest only reflects the Brussels to Amsterdam and Amsterdam to Brussels tickets, with no mention of the Bruges to Amsterdam journey on October 3rd. We returned the October 2nd tickets as instructed but have not received the exchanged tickets for that leg. Could you please verify your records? Thank you, J.W.

I recently received open tickets from Rail Europe for Swiss trains that are on French train ticket stock. However, the tickets have no specific details like names, train numbers, or barcodes. Despite contacting them via phone, chat room, and email, I haven't received any helpful responses. It seems they are no longer taking phone calls, and the emails I received only included duplicates of my itinerary. I'm unsure how to proceed.

I need to change the departure time of my First Class e-ticket from Nice to Paris due to a schedule change. I am looking for a Rail Europe representative to reach out to me promptly, preferably today, via email. I seek assistance in modifying my e-ticket's departure time or instructions on how to proceed with the change.

I purchased a ticket for my trip and accidentally ended up being charged seven times for it. I used my bank account, under the name Rodolfo Nunez, to make the payments. The ticket was booked under the name Marco Loyola. I also made an additional payment using my girlfriend's credit card from Nordea Bank, under the name Macarena Loyola. I am worried about being charged multiple times for the same ticket on the same day. I desperately need your assistance with canceling the extra charges. Please contact me at [redacted] to resolve this issue promptly. Thank you.

To Whom It May Concern, I am writing to request the cancellation and refund of my flight booking number [redacted]8 from Paris CDG to Brussels Midi on March 29th. The ticket is under the names Mohammad Nabizadeh Koohikheili and Maryam Farahmandpour with the ticket reference TBZAFZ. Additionally, I would like to cancel and get a refund for ticket reference TBGTXM for the same individuals flying from Bruges to Paris CDG on April 4th. I have verified that both tickets are refundable through your quick refund check page and your website, respectively. Could you please advise on the steps to take for the refund process and the timeline for when I can expect to receive it? Your prompt assistance in this matter would be greatly appreciated. Thank you in advance for your help. Best regards, Mo P.S. I previously reached out four days ago but have not received a response yet. I am looking forward to hearing from you soon to confirm the status of my request.

Good afternoon, I recently received a confirmation email and booking number for our trip from Paris EST to Epernay, including two round-trip tickets. However, I noticed that both the outbound and inbound tickets only have one passenger's name - Lynn Ritchie. While the tickets indicate "2 passengers," my name (Julie Trauger) should also be on the tickets. Could you please look into this issue and provide clarification? Thank you for your assistance. Best regards, J.T.

I am facing an issue with double charges on two separate credit cards for a transaction that was not completed. After the payments were marked as declined, the booking process stopped, but both credit card companies are showing the amounts as approved. The booking reference for the incomplete transactions is [redacted]5. For further assistance, please refer to the email address provided. I have submitted three "contact us" forms regarding the problems I encountered while trying to make bookings on raileurope.com.au. Additionally, I participated in a chat session that did not successfully resolve the issue.

I have attempted to contact Rail Europe regarding issues with booking my train trips multiple times through email and phone calls without success. I am now requesting an agent to assist with booking our train trips as the website is not allowing me to proceed with booking despite indicating our pass details correctly. Below are the train journeys we would like to book: - April 17, [redacted]: Bath to Bristol Temple Meads, Bristol Temple Meads to York - April 19, [redacted]: York to Edinburgh - April 22, [redacted]: Edinburgh to London Kings Cross Passenger details: Mr. Gilbert Chevrier Canada Mrs. Deborah Chevrier Canada Booking number: [redacted]8 I kindly ask for confirmation of receipt of this email and the booking of our train trips. Please send ticket information to [redacted] Thank you for your help. Gilbert Chevrier

I have a reservation with the booking number: [redacted]0 for 8 travelers. I need to correct the date of birth for traveler Dalisay Sucgang from 6/13/66 to 6/30/66. Additionally, passengers Gianni Esmero, Kent Sucgang, and Marika Sucgang were incorrectly noted as adults but should have youth tickets as they are 13, 21, and 20 years old. I would appreciate confirmation that these changes will be made. Thank you, R. Esmero

Subject: Concern Regarding Train Booking for Toledo to Madrid Hello Rail Europe Team, My name is Gleb Boutorine, and I had attempted to purchase a one-way ticket for the "Renfe" AVE train from Toledo to Madrid, Atocha Station in Spain yesterday. The outbound date is scheduled for 06/02/[redacted], a direct train departing Toledo at 6:25 AM and arriving at Madrid, Atocha at 6:58 AM on Sunday. The train number is [redacted]. I have a booking number: [redacted]7, and I received an email stating that my booking is currently being processed. However, after checking the official "Renfe" website, it appears that there is no train scheduled for 6:25 AM on Sunday, June 2nd, [redacted]. According to the schedule, "Renfe" does not operate early morning trains on weekends, with services starting at 9:25 AM on Saturdays and Sundays. Would you kindly assist me in clarifying this situation? If the information I found is accurate, I would like to request a cancellation and refund if the transaction has already been completed. Your prompt attention to this matter would be greatly appreciated as I need to finalize my travel plans from Toledo on 06/02/[redacted]. Thank you in advance for your assistance. Best regards, Gleb Boutorine

I have a reference number, [redacted], for my booked train rides. I was informed they are on hold, and I am anxious about final confirmation. I am concerned that the dates and exact times I need might not be available. Being on the 7 am trains is crucial for our plans in Cordoba and Madrid. Please let me know if you cannot secure our party on the trains I booked at those specific times, can I cancel before being charged on my credit card? Thank you, Dena Ali. Additionally, I have been unable to reach Rail Europe's [redacted]-number as it states they are too busy to answer calls regardless of the time I call. This is worrisome. Kindly provide guidance. Thank you.

Due to a visa delay, my parents and I (3 passengers in total) are unable to proceed with our trip. I kindly request a refund to my credit card for the online booking made on 22nd April, [redacted]. The booking details are as follows: Booking No: [redacted]8 Ticket Reference No: 3LNFN4XH Passengers: 1 Adult & 2 Senior Citizens Name on Booking: Synthia Giridharan Christy Adeline Billing Address: Villa 22, Beverly Hills Garden 13 Atlas Street, Al Hilal Doha, Qatar Email Address: christyadelinesynthia[at]hotmail.com

We are seeking assistance with our Thalys ticket booking through Raileurope. We need to print our E-ticket at home, but encountered an issue when trying to download the second ticket for the other passenger. Despite numerous attempts to contact customer service without a response, we are concerned about not having all necessary tickets to board the train. Could you please liaise with customer service on our behalf for a resolution? We are open to visiting the train counter for assistance or having them rectify the problem and contact us. We appreciate any help with this matter and can provide our booking number for the E-ticket if needed. Thank you for your support.

I have a booking ([redacted]7) pending since April 24 for a trip from Madrid to Malaga on July 8. My account status shows "paid" and pending delivery, but there has been no charge processed yet. UPS has no information on the item. Additionally, I have a second booking ([redacted]2) from Cadiz to Madrid still pending since April 24. I have not received any correspondence from your team since April 25. I am feeling quite stuck in this situation and really need this resolved or processed soon, as my departure for Europe is approaching.

I'm currently assisting a client in need of transportation in July, considering a London or Britrail pass for train, bus, and tube travel. I'm uncertain if the pass includes all modes of transportation. Also, I've been unsuccessful in reaching your call center for nearly a week using our agent number #[redacted]. This hindrance in communication is disappointing. I urgently need information for my client who is arriving tomorrow. If there is an alternative agent number I can utilize, I would appreciate assistance. Thank you, Carolyn B., Agent Owner of Ship2Shore Holidays.

My wife and I will be arriving in Amsterdam on August 29, [redacted], from Canada at 10:15 AM. We are looking to book first-class train tickets departing from Amsterdam Central Station in the later afternoon or evening, heading to Saint-Jean-Pied-de-Port (realizing not all trains offer first-class options). We hope to sit together, facing the direction of travel if possible, and reach Saint-Jean-Pied-de-Port on August 30 at any time. I am having difficulty navigating the online system and didn't find Saint-Jean-Pied-de-Port on the list, but I understand there is train service from Bayonne to Saint-Jean-Pied-de-Port. Can you assist us in securing tickets for our journey from Amsterdam to Saint-Jean-Pied-de-Port starting on August 29? My name is Jack W., 68 years old, and my wife is Susan R., 70 years old. Please contact me via email at [redacted] or on my cell phone at [redacted]. We reside in Jasper, AB, Canada, at PO Box [redacted], Jasper, AB, T0E 1E0. I tried the customer service line, but couldn't get through today (May 24, [redacted]). I am looking forward to your assistance with our travel plans. Thank you, Jack W. 😊

Hello, I recently tried to book one-way train tickets for 2 adults and 2 youths from Amsterdam to Berlin on July 29th. Due to it being an unusual activity, my bank initially blocked the transaction and sought my confirmation. Once I verified the transaction, the block was lifted, and I tried to proceed with the payment again. Unfortunately, my computer crashed, and I am unsure of the outcome. However, I have noticed that the money was deducted from my account, which my bank has also confirmed. Despite this, I have not received a confirmation email from Rail Europe. I am eager for prompt assistance to address this matter. I am looking forward to receiving a comprehensive confirmation email from Rail Europe with all the necessary details and to understand when the train tickets will be issued, or if I can obtain e-tickets via email. Thank you for your support, Aleesha N.