I got charged * times when I bought the tickets. The first time, It did not take so...

GetHuman-gach's customer service issue with Rail Europe from July 2018

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I got charged * times when I bought the tickets. The first time, It did not take so I tried again with the same card but it did Reject. So the third time, I used my debit card and it took right away and got deducted from my account when I checked. I am checking my credit card balance which happens to be card that did not take twice, however, it shows * pending transactions from Europe rail and when I called the card’s ustomer service and I was told I have to cancel it from your end.The card that has the pending transactions has the ending of ****. Please kindly cancel the * transactions because obviously, it is for the same person and same destination on the same day and time. It is for my sister Corazon Cruz going from CDG to Valenciennes @ ****.*I would have canceled the * pending but it does not show on my booking. I hope you will be able to help me. I did buy an insurance for it. Thank you.
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Rail Europe

Customer service issue
Reported by GetHuman-gach
Jul 24th, 2018 - 10 mons ago
I have an issue with Rail Europe too
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Seen by 8 customers so far
Similar issue to 64 others
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Timeline
GetHuman-gach started working on this issue
Jul 24th, 2018 5:11pm
GetHuman-gach indicated the issue is not fixed yet.
Jul 24th, 2018 6:13pm
GetHuman-gach indicated the issue is not fixed yet.
Jul 24th, 2018 6:14pm
GetHuman-gach indicated the issue is not fixed yet.
Jul 24th, 2018 7:07pm