ROBLOX Customer Service Issues

Hello Roblox, I am reaching out because my account, vConnorxSv, was hacked by BlueSkie_s. They threatened to hack me in a game, and shortly after, I received a message that my account was logged in from a different device. I tried to reason with BlueSkie_s in the game Murder Mystery 2 using my alt account xSillyxMaxx, but they only asked for Robux and then left without returning my account despite my pleas. I have reported this user several times and desperately want my account back. I have invested a lot of time and effort into it, and it means a lot to me. My mom, Crystal W, even tried contacting you on my behalf. Please help me recover my account by either sending me the password or a password reset email. Thank you for your assistance. -Stacey

Hello Roblox team, I am inquiring about the ban I received for an "inappropriate" audio I uploaded, which I believe is a misunderstanding. The song in question does not contain any profanity or cuss words, it is simply gibberish. I have invested a significant amount of money into my account, around 14,[redacted] Robux or approximately [redacted] USD. My username is bp_8k, and I am eager to rectify this situation. Please reach out to me at your earliest convenience to discuss this issue further. Thank you for your understanding.

Hello, I am experiencing an issue with two-step verification. Last night around 11 p.m. everything was fine until I accessed my settings and tried to enable two-step verification. The problem is that I no longer have access to the email address I used for my Roblox account, even though it is a valid email. So, I attempted to do a password reset to gain access to my account, but the two-step verification is blocking me, even though I remember all my login details. My username is: wesley94400 I made purchases like a premium for $20.99, $10.99, and $4.99 around 9 p.m. to 10 p.m. or 11 p.m. using my Société Générale bank card. I've been a Roblox user since [redacted], and my IP address is: 82.65.41.97.

Hello Roblox Customer Care, I forgot the pin for the settings on my son's Roblox account. I am attempting to make changes because my son is unable to play due to restrictions. I am unable to modify the settings. Please assist me, Roblox Customer Care. I would appreciate your feedback sent to my email listed below. Username: SurviSatvik Email: [redacted] Have a great day. Thank you.

I'm having trouble accessing my Roblox account that I created when I first joined. I logged out and now can't remember the password, and I didn't set up email or phone number recovery options. The account name is TrickyN123, and I have made purchases with it so I remember the email from those transactions. My current account is TrickyN124. I would appreciate any assistance in regaining access to my old account. Thank you for your help.

Hello, I would like to request the reactivation of my account. I understand that I made a mistake in my comments, but I hope this won't lead to my account being disabled. The individual I was communicating with used offensive language towards me. When I inquired about being Jewish, it was not meant to cause harm. I regret my use of inappropriate language and ask for forgiveness. Additionally, I had 53 robux remaining, could these please be reinstated? (ps the Sucallamanoprobblama account is not linked to this email)

A friend gave me an account called "c4lz0n3s" that I've known in real life for quite some time. This morning at around 9:00, I discovered someone else was using the account. Assuming it was my friend, I didn't think much of it until I realized my friend told me the account was hacked because the password was changed. When I asked the person using the account, they claimed a girl gave it to them, but no one else knows the password apart from my friend and me. I lack the [redacted] Robux the person is asking for in exchange for the account, and I am unable to change the password as the account does not have an email associated with it. Can someone please help me retrieve this account?

I have forgotten my username and password for Roblox, making it impossible for me to cancel my membership. I am unsure if my account is linked to an email, but all my bills are received via my Gmail, leading me to believe it might be. Despite trying to reset my password, I did not receive any emails for the reset, even though I used the same email where I receive my bills. Another form required me to write my username, which I also forgot. I need assistance to regain access to my account to cancel my membership. I am hopeful for a prompt response. Best regards, Kim.

Hello Roblox Team, I recently fell victim to a hacker named Vamp_Choad while trading on Roblox. The hacker took all my pets, including a Neon Parrot and Unicorn in Adopt Me. I used Robux for these trades and now I have lost them. The hacker seems to operate primarily through TikTok as well, under the username @kylaaaforget12345_. Despite my attempts to report her, she blocked me and continues her fraudulent activities. She has a distinct presence on TikTok and Roblox, using both platforms for scamming. I hope to retrieve my lost pets on my new account "kennedylovesbobaa" and see appropriate action taken against Vamp_Choad to prevent further harm to innocent users. I appreciate your attention to this matter and thank you for your assistance. Sincerely, A Concerned Roblox User

Hi there! I need assistance with a recent incident involving a hacker on Roblox. The individual requested that I edit something in the game ttd3 and then asked for my Discord information. Subsequently, he requested a particular item ("har") which he showed me how to obtain via a video. After sending him the item, he ceased communication, leaving me unable to access the game on my main account as it redirected me to the login page. Despite my attempts to reach out from an alternate account, he refused to return access to my hacked profile. I observed him trading my limited items to his account in a trading game before banning my account entirely. I urgently require help in appealing the suspension of my Roblox account, as significant investments have been made on it causing concern for my parents. Thank you, Roblox team!

This morning, I purchased a Robox gift card for $25, but unfortunately, it's showing as invalid when I try to use it. I've been trying to resolve this issue for hours. The phone number listed on the website is not working, and I haven't received any responses to my emails or messages. We are loyal customers and have spent a significant amount with your company. If this matter is not addressed promptly, I will close my account and inform others about this experience. I believe it would be simpler if I could provide you with the card number and pin for activation. Please contact me at [redacted] via text message. I'm looking forward to a swift resolution. Thank you, Phyllis K.

I am experiencing difficulty accessing my account. The system repeatedly states that my username or password is incorrect, despite my certainty that both entries are accurate. I have not made any recent changes to either. I suspect that my account may have either received a warning, been hacked with a changed password, or that there is currently an issue with the logging-in process on the platform. My suspicion inclines towards a hacking incident or a warning rather than a technical glitch. I hope it is simply a warning as I do not wish to deal with another hacking situation.

I have 2-step verification active. When I tried logging into my account, I was prompted for the 2-step verification code. Despite checking my email, which usually works fine, I did not receive any emails over the past 2 days. Even when attempting to reset my password via email, I didn't receive a reset email. After trying all troubleshooting steps on my end, the issue persists. Despite several customer service reports, I can't reach the 2-step verification screen as I keep getting an error stating my "username or password is incorrect." When I try to reset my password, it displays an error message saying "too many attempts. Try again later" for almost 3 hours. I've been waiting for customer support for over 2 hours after reporting this issue to them.

My daughter, E., was playing in the LGBTQ hangout. Someone began bullying another player for being a lesbian, and she defended the player being targeted. However, she was unexpectedly blocked from the game for 7 days. Is it standard to ban someone without a full understanding of the situation? We invest considerably in Roblox for my daughter, especially as tomorrow is her birthday and she was eagerly anticipating playing. It's disheartening that her account was banned without considering both perspectives. Can anyone falsely accuse another player and have them banned? She claims that other players thanked her for standing up for them, yet she was the one banned. This is not acceptable. What kind of organization handles situations like this? If her account is not reinstated, I will take this issue further. It should not be so simple to have someone banned without hearing from both sides. Kindly reach out to me promptly to address this matter.

Hello Roblox community members. Today, I encountered an issue while playing Roblox adopt me. After briefly turning off my phone, I attempted to log back into my account but faced difficulty. Despite entering the correct username and password, I could not access my account. The system prompted me to add an email or phone number to my account, a task I am unsure how to complete. My Roblox username is unicornlight556, and my password is Kk[redacted]. I kindly request assistance in adding my email [redacted] to resolve this matter. Your help in fixing this login problem would be greatly appreciated. Thank you for any support you can provide as I am currently unable to access my account due to the missing email or phone number. Your assistance is sincerely valued.

Hello, my name is Tara Thompson, and I am 17 years old. I have a Roblox account under the name Tara_Robloxqueen that got hacked about a week ago. I've tried reaching out to Roblox and other sites for help without success. When I returned from a friend's house after a sleepover, I found that I couldn't log in properly. Despite contacting Roblox and recovering my password, I discovered that all my Robux were missing. This is a major concern for me as I do not have the funds to purchase more Robux. I would greatly appreciate it if I could get my Robux back. If anyone can assist, please contact me at tarathompsongaming@[redacted]. Thank you.

Hello, I utilized the support option on Roblox to address an account issue my younger sibling is experiencing. Seeking further assistance or guidance to connect with a representative via phone for my brother. His account is awesomepustin_04. He discovered unauthorized purchases in the "Bloxburg" game over the weekend where his hard-earned [redacted] Robux were depleted to 7 Robux. Despite contacting Support and being informed that they could not assist, I am seeking additional avenues or a person to address this matter, as he did not authorize these transactions. Any assistance rendered would be greatly appreciated for my brother. Thank you.

Hello, I am seeking assistance for my distraught 13-year-old daughter who was recently hacked on her Roblox account. Her username is ImMileyYT. The incident occurred when she was playing the game TTD3 around 2:50am California time, while we are currently located in Japan. My daughter has been an active Roblox user for the past 2 years, having joined on January 1st, [redacted]. She also runs a YouTube channel with her friend under the name Misha and Renee. They have dedicated significant time over the past 2 and a half years to this endeavor. The unfortunate event transpired when another player, using a female avatar, approached her in-game and requested a GFX (graphic effects) from her. Despite my daughter's innocence and naivety, she engaged in a conversation via Discord, where she ended up sharing her avatar file. After receiving the file, the other party promptly blocked her on Discord, resulting in my daughter being unable to access her Roblox account. My daughter has retained the chat history on Discord leading up to the incident. My wife made attempts to reset the password, but we did not receive the 6-digit code necessary for verification, even after entering her email and phone number correctly. To confirm ownership, my daughter has made Robux purchases on the account using my wife's credit card. We are reaching out to seek assistance in recovering my daughter's account, which holds sentimental value to her due to the time and effort she has invested in it. Thank you for your understanding. Sincerely, Andre and Yoko Braithwaite 😥

I recently discovered that my account, FOXPopk, was deleted due to unauthorized billing, although I haven't made any purchases on Roblox in a long time as I've been using another account. I have invested over $75 on this account, primarily using Apple or Roblox gift cards, as well as purchasing Roblox toys. I am extremely disappointed and upset about this situation, as I have dedicated at least 10 days of gameplay (not consecutive) on this account. I am seeking a resolution where I could either receive a full refund of all the money spent or have my account reinstated. Thank you.

On November 19, [redacted], my account was compromised. While having dinner, my friend called me in a panic asking about a "trust trade" request they received from someone pretending to be me. Confused, I assured my friend it wasn't me. Despite my denial, my friend was skeptical until he eventually believed me. When I tried to log into my Roblox app, I was unexpectedly logged out. This raised suspicions as I hadn't initiated the logout. Frantically attempting to regain access, it became apparent that my account had been hacked. Distraught, I went to my mom for help. I had invested four years of dedication into my account, particularly in games like Adopt Me where I had valuable pets accumulated over a year. After a nerve-wracking 12 minutes, I managed to log back in only to find my treasures missing, apparently taken by a user named Damonhyer. I'm pleading for the return of my mega parrot, 2 mega kangaroos, and 2 mega golden penguins. For verification, I can provide evidence on TikTok under the username Ltzgabrielle.