ROBLOX Customer Service Issues

I am having trouble accessing my Roblox account, EmilyTDM139, due to the two-step verification code not being sent to my email. Despite checking my spam folder, the code never arrived. I contacted Roblox customer service, and they promptly sent the email, confirming that the issue is not on my end. Since the code is only being sent via email, can you please send it to my phone number instead? I am concerned about losing my progress with the upcoming Christmas updates. Thank you for your help. My email for verification is [redacted]

My account was unexpectedly deleted for allegedly violating the terms of use. I am requesting the restoration of my account, which I have actively used for three years, investing a considerable amount of money. My activities on the account have solely involved playing games, and I am perplexed by the consequences imposed on users for actions they may not have knowingly committed. Many individuals rely on such accounts for their livelihood, and sudden deletions can have serious repercussions. Please reach out to me at [redacted] in order to resolve this issue promptly. The account in question is under the username evazevetchin.

My friend's Roblox account, Katie_love203, has been hacked. The password was changed, and despite multiple attempts to reset it using the 'forgot password' feature, no reset code is received. My friend shared her password in games to get free pets in Adopt Me when she was younger, which we believe could be the reason for the hack. Please address this issue promptly. Thank you.

After the recent update on Adopt Me, I encountered numerous glitches that affected my gameplay. Particularly during the skating race, I found myself getting stuck and unable to move when the arrows appeared. To address this issue, I tried logging off and back on. During my session, I purchased the snow dragon. When my sister joined me online, she traded me two fly potions. Despite applying one of the potions to my dragon, it continues to only ride instead of flying. This has led to my pet being classified as a ride-only pet in the system. As a result, I am hesitant to make any further purchases or advancements within Adopt Me. I am seeking assistance in obtaining a refund for this issue. Thank you.

My 5-year-old son was engrossed in a game on his tablet where he had to collect money and buy items resembling houses. An unfortunate incident occurred when the game shut down, causing him to lose his progress. He was heartbroken to find out someone else had apparently taken ownership of the house he had built. I'm disappointed with this aspect of the game, especially since I had spent money on it. I purchased the "unlimited" cash option for $19.99, and now certain items he had acquired, like the highlighted purple swords, are no longer accessible. Can someone clarify the concept of "unlimited" in this context? Additionally, I need more information on the various choices in the shop, what they are, their functions, and how to use them once purchased. My son's user ID is uriahkohl15, and I'm reaching out because he is upset, and I'm concerned about the situation due to the money spent. I appreciate any assistance you can provide. Thank you. Erica S.

I am experiencing an issue while trying to access ROBLOX on any device. Whenever I load the page, an Internal Server Error (Error [redacted]) appears, preventing me from navigating to any other section such as games, avatar shop, or chat. This problem started around 5pm EST yesterday and persists despite various attempts to resolve it like clearing my computer cookies and resetting my PC. I have asked my online friends, and their ROBLOX is working fine. I have security measures like 2-step verification, phone number, email, and a pin on my account. I am unsure if this is related to being hacked or banned. Your assistance with this matter would be greatly appreciated. Thank you.

My sister recently assembled a new PC, allowing me to play Roblox. However, when I attempted to log into my account "Iuhhvs," I was prompted for a 2-step verification code. Despite checking all my email accounts, I have not received any emails from Roblox with the code. I then attempted to use my mom's phone number for SMS verification, only to find out it was not linked to my account. I am currently unsure of the next steps to recover my "Iuhhvs" account. Any assistance you can provide would be greatly appreciated! Thank you. :)

Hello, I believe I have my password correct, but I am having trouble receiving the 2-factor authentication code on my email. Although everything used to work fine in the past, the code is not coming through now. I've tried following the steps, reset my password, but I'm stuck at the 2-factor code screen. I do have access to my phone and email, so if possible, kindly send the code via text or disable the 2-factor authentication on my account. I am eager to regain access, so any assistance would be greatly appreciated. Thank you.

Hello, I was playing Roblox normally (Ragdoll) when suddenly a message popped up saying my account was logged in from another device. After leaving the game, I couldn't log back in. I tried the "forgot password" option, but I didn't receive any emails. It seems like my password and phone number were changed by someone else. I hope someone can assist me with this issue. My username is 60xstxyz.

I recently noticed unauthorized charges on my account between 12/4/20 and 12/15/20. These purchases, ranging from $2.99 to $19.99, were made on my phone by my 4-year-old grandson without my consent. I believe there should be better safeguards in place to prevent such incidents and require parental consent for purchases. I kindly request a review of these charges.

My Roblox account got deleted for using phrases like "hi" and "nvm," which are not listed as prohibited in the community guidelines. The system also flagged my username as inappropriate, even though I've had it for over 6 months. I believe a warning should have been issued before a ban. My account name was SimqTrinity, and I am requesting for the deletion or ban to be lifted. Thank you.

My friend, Donny708, may have his account deleted in 48 hours due to alleged adult content. He was innocently playing Bloxburg and doesn't believe he did anything wrong. Some users spend a lot on Robux, so deleting his account seems unfair. He's been playing since [redacted], and even if there was an issue, it was likely accidental. He's upset because Bloxburg is his favorite game. The situation is frustrating because if there was adult content, why allow it as an option? Complaints should target real issues like inappropriate conduct. It's puzzling why accounts with questionable behavior are left untouched, while his is at risk. Roblox's actions seem excessive and have upset both of us. Is there any way to prevent his account from being deleted?

I discovered 16 unauthorized charges on my PayPal account and the credit cards linked to it. Despite not having a Roblox account, I encountered an issue while trying to contact Roblox support for assistance due to not having a username to provide. The amount involved is close to $[redacted], and I am unable to proceed with disputing the charges as the website requests contacting them beforehand. This situation is incredibly frustrating, and I am seeking guidance on how to address this concern efficiently.

Hello, I kindly request that the amna799 Roblox account not be removed. This account holds sentimental value to me as I have invested countless hours over five years. I am aware of an email requesting the account's deletion; please disregard this communication. Your assistance in keeping this matter confidential is greatly appreciated. If the account has already been deleted, I urge you to restore it.

While enjoying Roblox, my brother wanted a turn, so I handed him my phone and logged out of my account, as I was using a tablet on the same account. I created a new account for him to play. Suddenly, while playing Meep City, I was logged out as well. I've attempted to log back in on both my phone and tablet, but I'm encountering difficulties accessing my account.

Please help me! We need to get rid of the Bun Bun Girls. Please help, I'm crying and need your assistance, Roblox. I will contact you and provide all the information. The Bun Bun Girls are causing issues in Roblox games! It's challenging, but I am willing to assist in removing them. There are so many of them; we must act. Please help us. I love Roblox, and I don't want my account to be affected. I am committed to helping you eliminate them. Don't worry; everything will be okay if we work together. Please respond; I need your help urgently! They are hacking everyone and affecting games like Royal High, Adopt Me, and Bloxburg. I have an account on my mom's phone as a Bun Bun Girls account, but I'm not one of them; it's just to expose them. I'm here to support and help you, Roblox. My best friend and I both love Roblox. Her Roblox username is AmandaBFFisANCI, and I can be reached as ANCI, while she is AMI. We are both eager to assist.

I am having trouble logging into my account due to issues with the 2-step security. The code is not being sent to my gmail, and now I am unable to reset my password as it keeps saying it's expired. I recently changed my password, suspecting my account was being hacked, and now I can't log in. I believe I may have forgotten the new password. I am not very familiar with technology and computers. Please help me resolve these issues as there have been other problems with my account. I feel worried about the security of my account and suspect hacking might be involved. On another note, we really enjoy Roblox! - L. G.

I am seeking guidance on reporting someone via live chat. I have numerous videos documenting a user, Zizzy_8190extremeking, harassing me and others with insults, bullying, and threats of creating multiple accounts to continue their behavior. This individual has targeted me and made derogatory remarks like calling me autistic. If live chat is an effective means to address this issue promptly and remove such users from the platform, I am eager to proceed. My username: Whitelillyflower Please respond at your earliest convenience. Thank you.

When I'm playing games on Roblox on my computer, there are constant glitches happening between 1-30 minutes into any game. This is really frustrating, especially because I'm trying to become a YouTuber and it always seems to glitch when I'm recording. I'm using an Apple computer and have even tried lowering the graphics settings, but the issue persists. The glitch itself involves the image freezing while the background sound continues, leaving me unable to move in the game. On the other hand, when I play on my iPad, there are no glitches at all. This continuous need to shut down my computer or force quit the app is becoming a frustrating and time-consuming cycle that I hope to resolve soon.

While playing with my friend, there was an issue where she kept advancing the time despite my requests for her to stop. It resulted in us not being able to progress in the game. Even after multiple requests for her to cease, she continued and found it amusing. Eventually, I had to firmly tell her to stop, which made her upset. She threatened to hack me by claiming she knew my password. Feeling worried, I took the precaution of uninstalling Roblox. When I returned, I encountered difficulties accessing my account. It seems like she might have followed through with her threat and hacked into the account.