ROBLOX Customer Service Issues

I mistakenly set my age as 3 years old on my Roblox account when I am actually nearly 14. I have been attempting to reach out to Roblox support daily, yet the automated responses state that I cannot alter my age. I wish to accurately reflect my maturity level in my account to engage more meaningfully with others on the platform. It is evident that the majority of Roblox users are older than 3 years old due to the complexity of the interactions and gameplay. My username on Roblox is lolgamer123545. I kindly request assistance in updating my age on my Roblox profile.

I recently mistakenly added $30 to the wrong Robux account again for my son. The funds were put on the account named Gizmos3334 instead of the correct account, UrgentChalk3322. I have the gift card in my possession and would like to have the Robux transferred to the right account. This mix-up occurred similarly in the past, and we are hoping to rectify it this time. Thank you for any assistance you can provide.

I believe my account has been hacked as I received a message stating, "your account has been accessed from a different device." However, upon checking around my house, no one else was using my account. Can you please assist me in regaining access to my account? My username is pokediggeri100990. Once you have resolved the issue, kindly reach out to me via Gmail. If necessary, I can provide my password through Gmail as well. Thank you for your help. - 24YLoukily

Hello, I'm Greg S. I completed one of these forms, but accidentally exited the page before confirming if it was submitted successfully. I am redoing the form now. My son got a $30 Robux gift card that I mistakenly redeemed on the wrong account, Gizmos3334, instead of his actual account, UrgentChalk3322. I would appreciate it if the Robux could be transferred from Gizmos3334 to UrgentChalk3322. Thank you for your assistance. If needed, you can contact me at [redacted].

Good evening. I have been in contact with Roblox support, but unfortunately, they have been unable to resolve the issue. My daughter cannot access her account as she doesn't have an email linked to her mobile number. Roblox is requesting a receipt for a purchase, which I have already provided multiple times, including in PDF format, but they are unable to locate it. My daughter has been unable to access her account for nearly a month, and I have invested money into it. It's not just about the money, she has made significant progress in the game. Can someone please assist me? - Fabizinha_fofa12

During a game with my friends, a player named One of the Bunbun Girls threatened to hack my account, which made me leave the game and signed me out of my account. When I tried to log back in, it prompted me to reset my password, which was an unexpected situation for me. Feeling scared, I attempted to input my email for a password reset but did not receive any emails. This made me extremely worried about losing my account, so I tried again but encountered the same issue, leading me to feel overwhelmed and teary-eyed.

I encountered an issue while attempting to log in. When I tried to resend the code for the two-step verification, it did not go through. I suspect that someone may have hacked into my account and verified their email to gain access to the codes. My username is lukasbubble123. I am deeply troubled by this situation and have sought assistance in identifying the suspected hacker, whose username is 100Fgteev56. A mutual friend named Jack shared the link with him, and I was able to see the individual who compromised my account. It is crucial that I regain access to my account promptly as it contains valuable items, including Robux and potentially my father's card details. I kindly request your assistance in resolving this matter. Thank you. - Lukas

I am having trouble accessing my Roblox account. Whenever I try to log in, it tells me my password is incorrect even though I am sure it's right. I attempted to reset the password and entered my email address for the reset link, but I didn't receive an email. I checked both my spam and junk folders, and it wasn't there. I also tried to receive a code on my phone, but that method didn't work either. My username is DramaticMolly23. I am concerned that my account may have been compromised. Can someone assist me in regaining access to my account, please?

I recently bought a $25 Roblox card and entered the code when I got home. The system immediately prompted me to start playing, but upon doing so, it repeatedly claimed my password was wrong even though I was sure it was correct. This makes me suspect that my account has been compromised. I believe some kind of compensation should be provided for this inconvenience. I hope Roblox takes steps to enhance account security in the future. Thanks, M.

I am reaching out regarding an issue with unauthorized charges from Roblux in August. My child mistakenly signed up for Roblux with the impression it was a one-time payment, but multiple charges occurred. I replaced the debit card, only to find Roblux continued to charge it without permission. The lack of live customer support has left me frustrated and I demand a refund for the unauthorized charges. The total amount I seek to be reimbursed for is $[redacted].69, broken down as follows: - 12/7: $24.47 - 12/8: $7.44 - 12/9: $26.58 - 12/10: $22.30 - 12/14: $64.90

I was billed twice on my debit card. Hello, Yesterday, I purchased Robux for my son for $9.99 ([redacted].78 Php). The first time I entered my card details, there was an error message saying it wasn't deducted, and the Robux wasn't credited either. I then entered my card details a second time, and it went through, with the Robux credited successfully. However, when I checked my mobile banking shortly after, it showed that I was charged twice. I have yet to receive the online receipt for the Robux purchase. Can you please advise me on the refund process? Thank you.

There's an individual going by the name gogai9jaar, also known as Jeremy/Lucas/Lip Yard, who has been causing trouble for me. He's been hacking my games and sharing inappropriate content. Despite my efforts to block him, he keeps creating new accounts. I've taken steps by reporting the issue to my school, reaching out to Roblox (which incurred a £6 charge), and even contacting the police. This person appears to be around 17 years old and is reportedly from the Netherlands.

I create content for my YouTube channel named "JM Games" where I mostly focus on playing Roblox. Today, while checking my Roblox profile, I encountered a sudden message stating: "Account Deleted. Our content monitors have determined that your behavior on Roblox violated our Terms of Use. Reviewed: 12/14/[redacted] 12:44:03 PM (CT) Moderator Note: Your account was moderated due to unauthorized or disputed charges. Your account has been terminated. You currently have a Roblox membership set to renew on 12/18/[redacted]. Refer to the Cancel Recurring Membership help article or contact Customer Service for details on cancelling. To appeal, contact us via the Support Form." I am surprised as I haven't engaged in any prohibited activities like using exploits or inappropriate language. I seek assistance in resolving this issue. Thank you.

I am reaching out about my acquaintance, HauteCoutur, who fell victim to a scam orchestrated by a user known as Hor3orz, also using the alias HorrorzHasReturned. HauteCoutur was deceived into a roblox studio game where her belongings were taken. I possess substantial evidence of this incident, including a confession from the perpetrator and offensive language directed towards HauteCoutur. It is urgent to contact me promptly as the stolen items are currently being traded.

I encountered an issue where upon opening the tab, I was prompted with the login or sign-up screen. Despite knowing my password, after entering the correct information to login, the page loaded only to kick me out within a mere 3 seconds. This is frustrating as I have a great history with a game on my previous account. I have attempted to resolve the problem by shutting down my device and closing the tab, but unfortunately, nothing seems to work. Your assistance in resolving this matter would be greatly appreciated.

I recently played on Roblox and after logging off, I encountered an issue upon trying to log back in. The game prompted me with the log-in and sign-up screens despite knowing my password. Upon successfully logging in, I was unexpectedly kicked off after three seconds. This frustrating cycle continues every time I attempt to reconnect. Considering my efforts to resolve this on my own have been unsuccessful, I'm growing increasingly upset since my account was well-established, and I'm reluctant to start over, especially because all my friends are active on the platform. I sincerely hope for a resolution as soon as possible. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I was playing a game I downloaded from Roblox, and when I tried to log in again, the screen showed up with the login and synapse options. I entered my password, but it keeps kicking me off after a few seconds. This is frustrating because my friends are on my other account, and I need this fixed. I've tried everything, and I'm feeling really upset about it. Please help me with this issue.

While playing Roblox, everything was fine until I took a break for a few minutes. When I returned, I was prompted with the login and sign up screens unexpectedly. Upon entering my password to login, I was able to access my account briefly before being kicked out repeatedly. I've attempted restarting my iPad and other troubleshooting methods, but unfortunately, I am still facing this issue. I hope Roblox can assist me in resolving this matter without losing my progress and connections with friends.

My account Softball022807 was hacked back in April of this year. On that day, I bought 1,[redacted] robux for $20.00 to change my username. I had given up on recovering it until now. Before being locked out, someone sent virus links to all my friends promoting a "Free Robux Website." Now, I am using the account pastelbeetles for playing. Any help would be greatly appreciated.

In December [redacted], I created an account when I was over 13 years old and had access to all 13+ features. Recently, I noticed I was being overly censored in the game. Upon investigating, I discovered that my birth year was incorrectly set to [redacted], which I did not do. I have not been hacked or had my information tampered with and have proven this to Roblox support. I possess physical evidence that my account was created in [redacted], as confirmed by Roblox messages and the account creation date in my information. Despite informing them of all this, I have only received automated responses multiple times from different "people" stating they go by the birth year on the account. It is clear that I could not have created a [redacted] account with a [redacted] birthday. I am still waiting to hear from a real person, and I am frustrated as there seems to be no other way to contact them.