My daughter accidentally made unapproved purchases to her roblox account (ladyaryaedgar...

GetHuman5313255's customer service issue with ROBLOX from September 2020

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The issue in GetHuman5313255's own words
My daughter accidentally made unapproved purchases to her roblox account (ladyaryaedgar) with my credit card. I requested a refund for these charges through google and not all the transactions were refunded - one which was for USD$**.**Shortly after the request to reverse the charges her account was suspended* terminated.**I am asking that the account be reinstated with access to all the items she had accumulated. In the past I have purchased robux for her and she has spent it in the game developing her character.**I don't think it is fair to either her or myself that she not enjoy access to the items she has already acquired, especially in light of the fact that not all the charges were refunded. Also, its not fair that you kept the money and also deny her access to her account where I presume the robucks currently are.**I have tried submitting a request though the roblox support page at least * times and it just doesn't go through. The last attempt had me turning pictures upright for half an hour to confirm I am a person and it still didn't go through.**It was an honest accident and since the incident, I have taken precautionary steps to ensure it does not happen again. I want her account reinstated.

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ROBLOX

Customer service issue
Reported by GetHuman5313255
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 40055 others
0 customers following this

Timeline

GetHuman5313255 started working on this issue
Sep 29th, 2020 5:14pm
GetHuman5313255 indicated the issue is not fixed yet.
Sep 29th, 2020 5:17pm
GetHuman5313255 indicated the issue is not fixed yet.
Sep 29th, 2020 5:17pm
GetHuman5313255 indicated the issue is not fixed yet.
Sep 29th, 2020 5:17pm

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