ROBLOX Customer Service Issues

Once, while playing a game on my account, a person approached me, asking for robux. Despite my refusal, he threatened to hack my account. I initially doubted him and stood my ground. Unfortunately, he managed to access my account, and despite my efforts to remove him, I couldn't succeed. He ultimately logged me out and altered my password, leaving me locked out of my own account.

I am reaching out regarding an issue with two of my accounts. I have a main account and an alternate account that seem to have been compromised. Without receiving any notification of being banned by ROBLOX, I suspect they have been hacked. Initially, I created the alternate account as a backup in case my main account, (XxAngelic_3clispe), was compromised, which unfortunately occurred. Upon being redirected to the login page instead of my profile, I realized the hacking. Subsequently, I utilized my alternate account (XxLunar_3clips3) for a few months until it was also hacked on April 29, [redacted]. Both accounts hold significant achievements for me, and I would greatly appreciate any assistance in resolving this matter. If possible, resetting the passwords for both accounts would be beneficial. Not having verified my email or phone number on either account may complicate the password reset process. Please take the necessary steps to address this issue at your earliest convenience. Thank you for your attention to this matter.

I recently logged into my ROBLOX account after some time and was shocked to discover that my account had been hacked. Many of my limited items were sold for robux, and the robux were taken from my account. I am seeking assistance in recovering the following items: Adurite Antlers, Violet Starry Night, Green Starry Night, Blue Starry Night, Pumpkin Pie Headphones, Golden Chrome Shades, Epic Duck Roped, Camo Commando, Black Iron Commando, Festive Narwhal, Star Player Headphones, AmeriPhones, Halloween Baseball Cap [redacted], Noob Assist: Pizza Pal, Noob Assist: Scythe Strike, Manicbot [redacted], Shaggy, and Crazybot [redacted]. The hacker's username was QuarantinedCh1ld, but they have been banned. Most importantly, I am hoping to recover my Adurite Antlers, which holds significant value to me. Proof of the incident can be viewed here: [redacted], [redacted]. This incident occurred approximately a month ago. Thank you for your assistance in resolving this matter.

I recently noticed 5 charges of £15.49 each on my bank statement, and I am unsure how they occurred. Although my son has played Roblox on his Xbox One in the past using a Microsoft account, I checked and found my card details attached to his account, which I did not authorize. My son, who is 7 years old, wouldn't have been able to add the card himself. I also have implemented settings on his account that require my permission for online purchases, and I would be notified via email of any such transactions. After checking his purchase history, there were no unauthorized transactions. I suspect this could be fraudulent activity. As a single parent, these charges have depleted my funds. I have already contacted my bank, and they mentioned they need confirmation from you to reverse the charges. Financially, it's tough for me at the moment, and I urgently need these funds back to support my children. Please contact me at your earliest convenience.

Hello, I am reaching out from the Philippines. I recently had an issue where my 6-year-old child accidentally made several purchases on your app totaling P200,[redacted] Philippine Pesos. I am unaware of how my credit card was used without requiring a password, and I believe my child innocently continued pressing buttons leading to these charges. I am not able to afford this significant amount, as I am currently caring for my 6-month-old baby and have limited time to monitor my other children's activities. I kindly request a refund for all unauthorized purchases. I hope that given the current pandemic situation, you can consider my sincere appeal. Thank you, and may you be blessed. -Taya M.D. R. / [redacted]

Hello, I'm writing from the Philippines. I recently discovered that my 6-year-old child accidentally made purchases on your app, resulting in a substantial amount of P200,[redacted] Philippine Pesos being charged to my credit card without requiring a password. Due to her innocence, I believe she unknowingly kept pressing buttons until the charges accrued. I am earnestly requesting a refund as I cannot afford to pay this enormous sum. I apologize for not being able to monitor her actions closely as I am occupied with caring for my 6-month-old baby. I sincerely hope that you can consider my situation during this challenging time of the pandemic. All purchases made were unauthorized. Many thanks, and may God bless you. Sincerely, Julia Rae M. D. (Username: hauejodyo) Card Number Ending in: [redacted] Taya M. D. Email: [redacted] Contact: [redacted]8

An account named "tuvatilde" (yellow face and body) recently joined a game my friends and I were playing called "Survivor!" During the game, I voted for her to be eliminated, which led to her making disrespectful remarks in the chat towards me and my friends. Despite the hostile behavior, the game continued. Eventually, my friend voted for tuvatilde, who then turned hostile towards them as well, resulting in my friend voting against her in the end. Tuvatilde's inappropriate behavior continued with offensive comments towards my friend. Both of us have reported tuvatilde multiple times in hopes of putting an end to her bullying by getting her banned. I apologize for any errors in this message, as I am quite upset. My username on Roblox is "RobloxFotlIntraining." Thank you for your attention to this matter.

Hi! I'm from the Philippines. I have a 6-year-old who accidentally purchased items from your app until it reached a huge amount of P200,[redacted] Philippine Peso. Unknowingly, my credit card was used without asking for any password. With her innocence, I'm sure she doesn't know anything about it and might have pressed buttons repeatedly. I'm begging with humility to approve my request for a refund as I can't afford this huge amount. Taking care of my 6-month-old baby limits my time to monitor the kids. Please consider my request during this pandemic. All purchases were unauthorized. Thank you, and God bless you. Roblox account #hauejodyo Child 6 y/o Email: [redacted] Last digit card #: [redacted]

Hello! I am from the Philippines. I have a 6-year-old child who accidentally made purchases on your app, resulting in a significant amount of P200,[redacted] Philippine Peso. My credit card was charged without requiring a password, and I believe my child unknowingly made these purchases by simply pressing buttons. I kindly request a refund as I cannot afford to pay this large sum. I am currently caring for my 6-month-old baby, and monitoring my other kids is challenging. I hope you can understand my situation, especially during this pandemic. All purchases were unauthorized. Thank you for your consideration and may God bless you. Requesting a refund. Email address: [redacted], Username: hauejodyo, Last four digits: [redacted]. Transactions occurred from April 26 to May 2, [redacted]. Billing Name: Taya M. Delos Reyes.

Every time I attempt to join a game on Roblox called "RHS 2," I receive a message saying 'disconnected.' Subsequently, it states, "You were kicked from this game: you are banned from the game as our mods have caught you engaging in extremely inappropriate behavior. This ban will not be reversed - this game is for all ages, so be respectful and act appropriately in the future. (Error code: [redacted])." I am adamant that I have never displayed inappropriate behavior, especially considering there are young children present. This situation is new to me, and I am unsure of what steps to take. Interestingly, I am not alone in this predicament as my friends have shared similar experiences with their acquaintances. Could you please assist in getting me unbanned? This game is my primary source of enjoyment on Roblox, and I am unable to access even my private server.

While trading under the username fat_piggy38, I encountered an issue. I traded my hard-earned Fly Ride Panda with another player in exchange for a promised Fly Ride Frost Dragon. The other player claimed to have lost connection but continued interacting with others in the game. He never fulfilled his promise and likely still possesses the dragon. This situation is frustrating as both the Fly Ride potion and the Panda cost a significant amount of Robux. I have traded with this player before without any problems, but this time I suspect he intentionally scammed me. I have been a victim of scams and hacking in the past, which has been a difficult experience. I hope this issue can be resolved as the Robux I invested in this trade represents a considerable financial loss for me.

Hello, my name is Larry Etzler, and I am a parent who recently bought $[redacted] worth of gift cards for Roblox merchandise. Unfortunately, I purchased the wrong items. I have not used the codes on the cards, and I am requesting a refund. I am unsure where to find the codes to provide you but am willing to cooperate if you can guide me. I left a voicemail and sent this message for your attention. It is crucial that I receive a refund promptly as I intended to purchase something for my daughter. Please contact me at your earliest convenience. Thank you for your time and I am looking forward to resolving this matter. Thank you, Larry Etzler.

While playing Roblox as RoseQuartMarble, I came across Blox Paradise by Drowsy Games. The game offered free admin privileges upon purchasing a private server for 99 Robux. After buying it, I realized that I didn't have permission to use the commands unless I purchased VIP admin for [redacted] Robux. Despite feeling disappointed and misled, I understand the desire for a refund as I didn't receive the promised admin access.

Last night, my account got hacked. My billing email is [redacted], which I use for purchases. My regular email is [redacted] and my Gmail is [redacted] The hacked username is GamerUni1 with the password johanna2423 not working. The recovery email and phone were changed. I was informed I played murder mystery, but I hadn't. My full name is Marycory McAnulty, phone +[redacted]0 or [redacted], ticket number [redacted]8. The first email on the account should be [redacted] If there's another email, it's the hacker. Both recovery email and phone were changed, so I can't access or change anything. I am concerned they might have set up 2-step verification and a pin. Please assist promptly. Thank you.

My username is sof_x0, and I encountered a glitch causing my computer to shut down while playing Adopt Me in Roblox. Unfortunately, this resulted in the loss of my frost dragon, golden penguin, and griffin pets. I am disheartened by this as I invested time, Robux, and cash to acquire them. I am hopeful that this issue will be resolved. If there is a way to recover my pets, I would be grateful and would gladly promote Roblox on all my social media platforms. Thank you.

I accidentally deleted my son's Roblox account on his iPad. I reinstalled Roblox, but we are unable to log in as we cannot receive the reset information on his school email. To resolve this, we created a new account, but my son is upset as he cannot access his rewards or points from the old account. Is it possible to transfer his old account details, rewards, and points to the new account? Old Account: - Email: [redacted] - Password: Possibly Chasey[redacted]0 - User ID: Unknown New Account: - Email: [redacted] - User ID: dogcha810 - Password: [redacted]0 We hope to transfer his rewards to the new account to restore his progress. Thank you. Jayna Burdue

Recently, I attempted to purchase in-game passes for games I enjoy, only to discover my Robux balance was at 0. Upon checking my transactions, I found a purchase of [redacted] Robux for a "RED HOODIE" from Tophat Duck Studios made on 5/1/20, which I did not authorize. This purchase is suspicious to me as I have not bought clothing for my Roblox character in years. The timing of the transaction and the price modification of the item on the same day raise concerns about potential scams. To address this issue, I have reset my password, enabled additional security measures, and logged out from all devices. This is the second unauthorized purchase, following a 17 Robux loss on 4/20/20, which I initially overlooked. However, given the significant loss of over [redacted] Robux this time, I seek guidance on possible refunds or further steps to address this matter.

One of my close friends and I on Roblox had a big falling out. We used to share passwords, but after our fight, she logged into my account, changed my password, and falsely accused me of stealing from her. As a result, my account got banned. She did the same thing to another friend, taking all her items and getting her banned, too. My friend's account was valuable, worth about 90,[redacted] Robux. She also targeted two other individuals with similar false accusations. Their usernames are 15Liarz, zackwastaken, and Imprvssive. I ask for either the banned accounts to be restored or to ban the guilty parties. I can provide proof of the Robux I bought with a gift card and that I had Premium on my account. My banned account is SlushyPineapple. The email linked to it no longer works, but you can reach me at [redacted] or [redacted] via text.

There is a girl in Roblox stalking me, who scammed us in Adopt Me and is now demanding my best pets under the threat of hacking my account. After she took my pets, she left us alone for a while, but then she found us on a new account with different names and recognized us, which was unsettling. She is trying to gain my trust without even knowing her. Recently, a hacker created an account with a similar name to my friend's, trying to trick me into giving away pets. I mistakenly gave them to the wrong person claiming to be my friend. Now, this individual refuses to return them and has a suspicious connection to our stalker named Shelby. The usernames of the hackers are "subtoyt_laddy," "Shel_ytsubtome," and "stillCharliii." Please take action against them.

I would like to share some feedback about the report system. I reported 2XxMoon_LightxX21 and Lemonsisicoucou for cheating in a game and bullying me and another player. Additionally, 2XxMoon_LightxX21 threatened me with violence and mentioned exploiting the reporting system. I believe the current system needs improvement as it seems reports are only acted upon in chat incidents. I have ideas on how to enhance the system and would be willing to email them to you for consideration. Thank you.