Hello. I’m not sure who I need to speak with but my apple account was hacked or my debi...

GetHuman-conswela's Refund a Charge issue with ROBLOX from March 2020

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The issue in GetHuman-conswela's own words
Hello. I’m not sure who I need to speak with but my apple account was hacked or my debit card stolen. Because I have over $*** worth of charges from your company. Not sure if someone stole my debit card or knew my information for my debit card. I used my debit card last at the children Place in Ardmore and then I was out of town until this morning. And I was also locked out of my checking account until I had the bank open my account for me. So I did not receive any messages when my text alerts went off from Apple to know that someone was purchasing things from your company. My card was reported lost but I am not sure what else I need to do. But is there anyway I can get a refund on the purchases made without my authorization. And is there anyway you all could help me find out who made the purchases from my debit card or hacked my account. You can reach me at *****@***.com or (***)***-****. Thank you and have a blessed day. Thank you and please help me

GetHuman-conswela did not yet indicate what ROBLOX should do to make this right.

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ROBLOX

Refund a Charge issue
Reported by GetHuman-conswela
Mar 9th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 27221 others
0 customers following this

Timeline

GetHuman-conswela started working on this issue
Mar 9th, 2020 10:45pm
GetHuman-conswela indicated the issue is not fixed yet.
Mar 12th, 2020 12:14am
GetHuman-conswela indicated the issue is not fixed yet.
Mar 13th, 2020 12:33am

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