On December ** of **** I was playing roblox when my friend asked me if I wanted robux i...

GetHuman-carla_lo's Hacked Account issue with ROBLOX from December 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-carla_lo's own words
On December ** of **** I was playing roblox when my friend asked me if I wanted robux i said yes and then he told me that his friend was giving out robux since he was a YouTuber I believed him and since he told me he was a YouTuber then I thought I could trust them and now he went into my account changed my email and my password. The information of my account was: it was created on ********. I’ve been playing since then and on December **** I got robux for the first time. My username is Lunaperla**

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ROBLOX

Hacked Account issue
Reported by GetHuman-carla_lo
Dec 26th, 2019 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 25474 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-carla_lo started working on this issue
Dec 26th, 2019 9:31am
GetHuman-carla_lo indicated the issue is not fixed yet.
Dec 27th, 2019 9:31pm
GetHuman-carla_lo indicated the issue is not fixed yet.
Dec 27th, 2019 11:05pm