Someone used my username and password to hack my account.

GetHuman-lisaoldf's Hacked Account issue with ROBLOX from May 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-lisaoldf's own words
I was trying to get my account back! ... Hello, I was on my account (kaylorswift**) playing Welcome To Bloxburg, and I saw someone in the chat section saying "who wants robux?" and I said "me!". The person said "ok accept me". I accepted the friend request. They then said to leave the game and chat with them. I did that and went to chat. They sent a game called "robux reedem" (I think). I went onto it and there was a green circle that I went on. It had a section of things you could get such as builders club and **,*** robux. There was another section of where you put your username and password. I put in my username and password and clicked on the robux thing, not realizing I confirmed it. I realized this was most likely a scam, so I logged out of my account and made a test one. I could not find the game, so I decided to sign back in to my real account. It said the username or password was incorrect so I tried it again. I then realized what had happened. They had scammed me. I am absolutely devastated. I have spent money, time, and effort on games, especially Bloxburg. I went onto my sisters account so that I could message myself and see if they would respond. This is what was said: (Me): Just to let you know I am contacting roblox. I know you scammed me!! (Them): ? (Me): I have screenshots of everything (Them): :( (Me): I spent my money on everything, I worked hard. Please! (Them): Can we have a deal? (Me): Why? What (Them):tell me ur pas then i give this (Me): Pass of what? (Them): pass of Kateicorn*** (my sisters account) deal or no? ok gotta unfriend you. Obviously I would not trade, because that would be another scam. The username of the person is shadeevip. I know all of this because I took screenshots incase this happened, which it did. Please, please help me get my account back!! I would be so so thankful.
All I want is my account back. I don’t seem to be getting my account back!
Signing the person out of my account, and changing the person. Also, please expell shadeevip. I want this to be prevented so this does not happen to other people.
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ROBLOX

Hacked Account issue
Reported by GetHuman-lisaoldf
May 7th, 2019 - a mon ago
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Email address on account
Timeline
GetHuman-lisaoldf started working on this issue
May 7th 7:30am
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 3:23pm
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 3:23pm
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 3:37pm
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 3:39pm
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 3:43pm
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 4:07pm
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 4:31pm
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 4:32pm
GetHuman-lisaoldf indicated the issue is not fixed yet.
May 7th 7:02pm