Before contacting them, items GetHuman-clareort may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-clareort's own words
My daughter has spent at least £*** on Roblox cards and now she has been hacked and can see her username running around on the games but it isn’t her. Obviously it is far too hard to hack and as this game is for children, this is really disgusting plus my daughter is incredibly upset. The money that was spent has come from birthday and Christmas gifts. *Her user name was smalladybird**.
GetHuman-clareort did not yet indicate what ROBLOX should do to make this right.
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