My * year old daughter has been trolled by someone on roblox for the past two months. T...

GetHuman-amysince's customer service issue with ROBLOX from November 2018

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The issue in GetHuman-amysince's own words
My * year old daughter has been trolled by someone on roblox for the past two months. This person forced her into doing "*** role-plays" for the past two months telling her. that if she did not comply, this person would tell all of her friends about it. My daughter is beginning therapy for this next week as it has cause extreme anxiety from such abuse. She loves roblox but this person has suddenly disappeared from being found and I'm concerned this horrible person will show up again. At this point I would like to know if my daughter can change her username while keeping her roblox which I pay for builders club every month. I am currently looking seeking legal counsel regarding this matter and would just like you to know what is happening. This is a major and serious problem that has caused us a great deal of harm.
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ROBLOX

Customer service issue
Reported by GetHuman-amysince
Nov 9th, 2018 - 3 mons ago
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Timeline
GetHuman-amysince started working on this issue
Nov 9th, 2018 8:27pm