ROBLOX Customer Service Issues

While playing Trade Hangout, someone asked me to friend them for a good trading deal. I was hesitant when they requested my password, even though they claimed it was for Robux. I eventually gave in, and now, my account password has been changed from Albert1313. The username on the account was wolverine52albert99; however, it seems they added their email or phone number. I am unable to reset the password as I didn't link an email to the account. Please allow me to reset my password, add an email to the account, and choose which devices to link it to. I also request the ban of 4blosser4 and goodR123, as goodR123 has taken control of 4blosser4's account in a similar manner to mine. I understand this may be challenging but believe you have the capability to resolve this. Thank you for your attention to this matter.

My account on Roblox is WickedRCgirl, and I'm unhappy with a recent purchase in the game Roblox High School. I accidentally bought 3 furniture starter packs, and although the game said it would refund me in 3 days, it's been 2 years and I haven't received it. I would like my Robux back as my mom paid for them, and it's a significant amount for us. I can provide a picture as proof if needed; I'm not trying to scam for free Robux. I just want a refund. For more details, contact me at WickedRCgirl. Thank you for responding promptly.

I recently added funds to my daughter's Roblox account for $4.95 using my own card, and later received an email notifying me of an additional charge of $9.95 (Transaction Number: [redacted]06). I am puzzled by this charge as I only authorized the $4.95 payment. I have experienced unauthorized charges in the past, even on closed accounts, which leads me to believe that your company might be responsible for these unauthorized transactions. This situation feels like theft, as I am being falsely accused of these additional charges, which were not approved. My contact number is [redacted], and I am Anna B. The Roblox account in question is "smellychickenfingers." I want to clarify that the unauthorized $9.95 charge was not made by my daughter but it occurred after I had made the approved $4.95 payment.

I need assistance with a very strange issue that I've been experiencing. After purchasing BC recently, I have been facing a problem with the Roblox app. For the past two days, I have been unable to scroll through games or change my clothes within the app. The app appears to be frozen, with only the messaging and log out options working while nothing else responds. I tried logging into another account, uninstalling/reinstalling the app multiple times, rebooting my phone, and even testing on a different phone, but the issue persists. The app works fine on Google Chrome, but I am unable to play games or customize my avatar without the app functioning properly. I'm extremely worried because I just invested in BC, and I spend a significant amount of time on this platform. A friend tested my account and it worked for her, adding to my confusion. I hope someone can assist me with this situation as I cannot find any information on this specific problem.

I have purchased all the game passes for Pet Simulator, and the owner continuously changes the availability of pets with each update, making it impossible to obtain super rares. Despite purchasing the rainbow lucky pass, it now seems unobtainable. The owner's approach seems money-driven, leading players to believe game passes will assist in the game unfairly. I am seeking a refund of the Robux spent on the game passes due to the lack of fairness in gameplay. The odds set for obtaining rare pets are extremely low, making it frustrating even with substantial Robux investments. I have unsuccessfully tried to reach the owner for resolution, so I am escalating the issue to Roblox for assistance. Below are the details of my purchases and concerns about repeated charges for similar in-game items. I urge for stricter regulations for games that involve real money transactions and fairer treatment for players. I am expecting a response and requesting a refund totaling (R$20,[redacted]) across multiple accounts that I have detailed. Please contact me at [redacted] to facilitate the refund process. Frustrated, Valerie Brown.

Good morning, My daughter is a big fan of Roblox, and last night she was unexpectedly logged out by the system. We are facing difficulty logging her back in even though we are using the correct password. The account has my credit card linked to it, and I recently purchased a 3-month builders club membership for her. Unfortunately, we are unable to reset the password because my eldest daughter set up the account and cannot remember the associated email. Her username is boodog1230. Could you please assist in changing the email associated with the account to either my email address or phone number for us to reset the password and regain access? This issue has left her quite upset about the sudden log out. We attempted to create a new account, but encountered issues with adding a phone number or email. I'm concerned that a similar problem could arise if we purchase another builders club membership. Thank you for your help. Jan

Hello Roblox team. I seem to have lost access to my account recently. I am unsure what exactly caused this issue as I am unable to log in. Initially, I suspected hacking as the cause. However, my friends informed me that recent updates from Roblox have resulted in some players being banned or losing their accounts without reason. I kindly request your assistance in recovering my account with the username: minato42284. The email addresses associated with the account are [redacted] and [redacted] In regards to the last billing related to purchasing Robux, I did not make such a transaction. The group in question is called ".~+*Doki Doki Literature Club*+~." led by iiexp0, where I hold an admin position. I have dedicated considerable effort to this group and would appreciate having my account reinstated. If further details about the group are needed, I am willing to provide them. I sincerely hope to regain access to my account soon.

Hello Roblox team, I seem to have lost access to my account recently and I'm unsure why. I initially thought it might have been hacked, but some friends mentioned that there were recent updates causing players to be banned or lose their accounts unexpectedly. Please help me retrieve my account with the username (minato42284). The email addresses associated with my account are ([redacted]) and ([redacted]). I did not make any recent purchases of Robux; instead, I was part of a group called ".~+*Doki Doki Literature Club*+~." by iiexp0 where I was an active admin. You can verify this by checking the group members. I've put a lot of effort into this group and just want my account back. Could you please send me the reset password option for the account linked to (minato42284)? Thank you.

Hello Roblox team, I am writing to report that I have lost access to my account (username: minato42284) under unclear circumstances. I suspect it might be related to recent updates causing some players to be banned or lose their accounts inadvertently. I have not made any recent purchases of Robux; instead, I have put a lot of effort into managing a group called ".~+*Doki Doki Literature Club*+~." under the name iiexp0. You can verify my ownership by checking the membership list where I am listed as an admin. I kindly request your assistance in recovering my account. Thank you.

Username:xXxqweensashaxXx I witnessed inappropriate behavior involving pretending to be kidnapped and using profanity. The individual claimed to be in distress and being choked. When advised to call [redacted] for help, they made false statements and resorted to name-calling, prompting me to document the conversation. Due to the severity of the situation being misrepresented, I felt it necessary to report the incident.

A while back, I purchased a black shirt and black pants in the game. Unexpectedly, both items disappeared from my inventory. I don't want to spend extra money on the game. I had these items equipped recently, but today they are missing and unavailable for use. Kindly resolve this by crediting me with 10 Robux so I can repurchase the missing shirt and pants.

Hello Roblox community! I am RoyalGevurat, also known as Veryonyx. I used to own the group called [RPG] Legends Awaken, but the holder left, leaving the group ownerless. I asked someone I knew to claim it and transfer the existing funds to my RoyalGevurat account. Unfortunately, she took [redacted] robux without my permission before giving me the rest. After an argument, this user named AllyHix refuses to return the group, which is frustrating because I invested a lot of robux into it for the future. I would appreciate any assistance. Thank you!

I recently attempted to access my old Roblox account "likeabossdude123987" to retrieve assets from my previous projects. However, I encountered difficulties with the password, and upon trying to reset it, realized my recovery email was no longer linked to the account. It appears the account is now being used by someone else. I am reaching out to see if there is a way I can recover access to my original account. Below, I have provided various details to verify my ownership: - Old recovery email: "[redacted]" - Previous password: "austin[redacted]" - Previous friends on the list: "DrTacoaX", "Nice170", "DeAigle", and possibly "Chronouss" - Names of other accounts linked to the old recovery email: "xX123987Xx", "Dalkenn", "Projectts", "Chronouss" - Formerly set birth date: March 3, [redacted] - I am willing to provide email screenshots demonstrating my previous usage of the account if needed. I hope this information can assist in confirming my identity as the rightful account holder. If possible, I would appreciate assistance in resetting the account's login details to the ones provided, with a new password of "austin13437." Thank you for your attention to this matter.

Earlier this morning, while live streaming on Youtube, my account seems to have been either hacked or compromised. In the video, you can observe that I had 47k robux and [redacted] group funds, intending to host a giveaway. Unfortunately, I got logged out and couldn't get back in. Upon checking my backup account, I discovered that all members in my group, "Bloxia Airlines | Travel Safer," had been demoted. I have reached out to customer service via email but the situation is causing me a lot of anxiety, especially with 47k robux at stake. You can view the livestream here: [redacted]. I was still logged in at 5:22 but by 16:01, I was abruptly logged out and unable to access my account thereafter. I am quite distressed about this and urge for a swift resolution to recover my account.

I recently fell victim to a deceptive trade on the platform. The individual, under the username PikaTrades, convinced me to swap my supa dupa fly cap and bucket of sea for catching snowflake, sinister branch, and panda knit, claiming it was a donation. Believing I was only offering the cap, I inadvertently included the bucket of sea. Upon realizing the error, I asked for my items back, but received different ones instead. Despite the offer to rectify the mistake, the replacement items were of inferior quality. I declined the exchange. Desperately seeking assistance to have my original items returned, I am hopeful that the necessary actions will be taken to resolve this issue promptly. Thank you. - D.T.

Hello, I am Kailan Reilly. I use the username XxEDDGAMER2xX2 on Roblox. I have been playing for many years, but recently a player named AGOGG has accessed my password and changed my language to Spanish. I am unable to change my language or password because it prompts for a pin linked to my account that I do not know. I am at a loss for what to do. I have sent emails and reported the user. In-game, AGOGG repeatedly kicks me out when I try to join. I request Roblox's assistance in allowing me to change my password and addressing AGOGG's actions. AGOGG has modified my outfits, changed the games I typically play, and engaged in activities I wouldn't. Your help is greatly appreciated. Thank you. Sincerely, Kailan Reilly

I previously reported that my cousin hacked into my account. Even after I asked her to stop, she denies it and still gained access to one of my accounts. She falsely claimed that I promised her prizes. On a different account now, we had a disagreement where she followed me against my will. I woke up to a text from Roblox saying my cousin's account was hacked and mentioned a verification code I didn't request. She blames our other cousin for this. She has spent over $[redacted] of my money on the game without permission. I have reported this issue multiple times. I would appreciate a call back since I can't reach you through the website due to a technical issue. I have shared my phone number in an email. Thank you.

Hello, my name is Mattalynn. My brother enjoys playing ROBLOX, but his account was recently hacked, and it's very distressing for me. His name is Jason, and his username is jasthecoolone. We created the account together, and I'm puzzled about who could have done this. We frequently play ROBLOX together, and we gifted him this account for his birthday. I'm hoping there is a solution to resolve this because my brother adores your game, and we spend a lot of time playing it together. We've invested money in his account, and he's never shared his password as he's quite reserved. Please get in touch with me and provide details of the password change as I can't bear to see my brother heartbroken. This game is our way of connecting with distant family members. Thank you sincerely, Mattalynn Behan.

I am experiencing an issue when joining a server as I am unable to play the game I selected due to a server error. I have been patient, but this problem persists only with my Roblox profile and games I wish to play. I understand managing a global gaming platform is complex, but I would appreciate if this issue could be resolved. For further communication, you can contact me via email, which should be linked to this account. I look forward to a positive outcome and wish Roblox success in exceeding its goals. My Roblox profile is XxDarkCelticKnightxX. Thank you for your assistance and have a great day.

Regarding the warning you issued me, I understand that you receive many emails from a large community. The photo I uploaded was labeled as "Inappropriate." I want to clarify that I would never intentionally post anything inappropriate. Even if the text in the picture is difficult to read, I ensure that nothing inappropriate is present. If there is truly something inappropriate, I would appreciate the opportunity to review the image closely to understand the issue. Could you please reconsider the warning or provide more details? Thank you! - LolaTheDarkWolf