So recently i have changed my username to “gupiyy” from “dx*ou”. But my username was no...

GetHuman-xdmoxx's customer service issue with ROBLOX from July 2018

Help with my ROBLOX issue
The issue in GetHuman-xdmoxx's own words
So recently i have changed my username to “gupiyy” from “dx*ou”. But my username was not changed and it’s still “dx*ou” but Roblox sent me an email saying that it was changed to “gupiyy”. So i logged out and tried to log in with the new username, which didn’t work. Then i tried “dx*ou” and it also didn’t work. I know my password so i didn’t know what was wrong. So i tried to reset my password and said i forgot my username so Roblox can send me the username that was connected to my email and it said “dx*ou”. Then i tried to reset my password and it ended up saying “Bad Request”. Now i think something went wrong with the username changing. Since in my past usernames it says “dx*ou” but my username is still “dx*ou”. Now i searched up “gupiyy” on friends list on a different account and “dx*ou” popped up. So since i tried to log in, i think the game thinks my username is “gupiyy” but it’s still SHOWN as “dx*ou” which is probably the reason why i can’t log in anymore.
I’ve wasted so much money on the game. I felt like crying out of frustration because i don’t know if i’m going to get my account in my control.
They could easily just rechange my account username so that the game knows that “gupiyy” is the new username.
I have contacted roblox * times and they don’t say anything that is actually about my problem.
How GetHuman-xdmoxx fixed the problem
i just had to wait a few days until my username was changed. but Roblox support was not helpful at all
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ROBLOX

Customer service issue
Reported by GetHuman-xdmoxx
Jul 5th, 2018 - 4 years ago
Fixed
GetHuman-xdmoxx shared how to fix
Seen by 14 customers so far
Similar issue to 4529 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-xdmoxx started working on this issue
Jul 5th, 2018 3:21am
GetHuman-xdmoxx indicated the issue is not fixed yet.
Jul 5th, 2018 5:10am
GetHuman-xdmoxx indicated the issue is not fixed yet.
Jul 5th, 2018 5:13am
GetHuman-xdmoxx indicated the issue is not fixed yet.
Jul 5th, 2018 5:56am
GetHuman-xdmoxx indicated the issue is not fixed yet.
Jul 5th, 2018 6:41pm
GetHuman-xdmoxx confirmed the issue is fixed. Hooray!
Jul 6th, 2018 6:12pm
GetHuman-xdmoxx confirmed the issue is fixed. Hooray!
Jul 8th, 2018 5:38am