My account is hacked I need help!

GetHuman-surlorch's customer service issue with ROBLOX from May 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-surlorch's own words
Play jailbreak ... Account hacked I need help I know you can help me Roblox! Do your best please!
I have never got my account hacked
Anyway you can fix it
I started using ROBLOX in ****
I’ve tried to reset it but I don’t know how and I’ve been reading articals about it I’m desperate!
I have an issue with ROBLOX too
How GetHuman-surlorch fixed the problem
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ROBLOX

Jailbreak
Customer service issue
Reported by GetHuman-surlorch
May 25th, 2018 - a yr ago
I have an issue with ROBLOX too
Not resolved
Seen by 7 customers so far
Similar issue to 383 others
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-surlorch started working on this issue
May 25th, 2018 4:24pm