I have an RCA flat screen TV we purchased at a pawn shop. It had no remote. When our lo...
GetHuman-lordseym's customer service issue with RCA / Thomson Electronics from September 2018
Help me with my issue
First: share to improve GetHuman-lordseym's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lordseym's next move: talk to RCA / Thomson Electronics when they open.
RCA / Thomson Electronics's call center is closed now. We will send GetHuman-lordseym a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-lordseym may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-lordseym's own words
I have an RCA flat screen TV we purchased at a pawn shop. It had no remote. When our local cable installer attempted to attach a box to the unit, the TV would not pick up a signal because the TV input was not set at HDMI*. The technician recommended that we go out and buy a universal remote so we could switch the input. We did this, however the television would still not switch the input. We called the cable company. They attempted to help us but later told us we should call RCA and try to troubleshoot with them because the issue was with the TV
GetHuman-lordseym did not yet indicate what RCA / Thomson Electronics should do to make this right.
I have an issue with RCA / Thomson Electronics too
How GetHuman-lordseym fixed the problem
We are waiting for GetHuman-lordseym to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.