Hello, I've been having trouble with my RCA TV which I purchased last week. When I try...

GetHuman-hannah_a's customer service issue with RCA / Thomson Electronics from August 2018

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Hello, I've been having trouble with my RCA TV which I purchased last week. When I try to connect the TV to my home theater system it does not play audio through it . I've tried connecting via HDMI, coaxial, and RCA cables. I've also tried a different receiver (separate stereo player) and it still has not worked. When I connect devices and go to the TV menu, I don't see where I can switch off the TV sound in order to play through the home theater system. Your help would be appreciated. My Model * is RTU****-C. Feel free to call to troubleshoot ***-***-****. Thank you.
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RCA / Thomson Electronics

Customer service issue
Reported by GetHuman-hannah_a
Aug 27th, 2018 - 3 mons ago
I have an issue with RCA / Thomson Electronics too
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Seen by 4 customers so far
Similar issue to 132 others
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GetHuman-hannah_a started working on this issue
Aug 27th 10:38pm
GetHuman-hannah_a indicated the issue is not fixed yet.
Aug 28th 12:26am