A credit was applied to our VISA account, but the detail does not show up on the online...

GetHuman5714968's customer service issue with RBC Visa from February 2021

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The issue in GetHuman5714968's own words
Find out why the amount does not show on our VISA statement ... A credit was applied to our VISA account, but the detail does not show up on the online VISA statement. We know what the credit is for, but do not understand why it does not show up in the detail. The credit is for $*,***.**.
Quick answer why the credit amount does not show up on the VISA statement
Banking with RBC for over ** years!
No, need to talk to an advisor
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RBC Visa

VISA
Customer service issue
Reported by GetHuman5714968
Feb 2nd, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 124 others
0 customers following this

Timeline

GetHuman5714968 started working on this issue
Feb 2nd 3:23pm