I am having a problem getting a donation template to be available in QB.*Hello Bill,**N...

GetHuman-bparish's customer service issue with QuickBooks from December 2018

3 views
 | 
329 similar
 | 
0 following
Help with my QuickBooks issue
First: share to improve GetHuman-bparish's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bparish's next move: call QuickBooks.
The best way to get your problem resolved is to tap the button below to start calling QuickBooks. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-bparish's own words
I am having a problem getting a donation template to be available in QB.*Hello Bill,**Normally, you would save the file then import it within QuickBooks. Avoiding Double-Clicking said file. Off hand, I cannot remember where you can import it from into QuickBooks. For this, I would recommend reaching out to Intuit support. They can be contacted at ***-***-****.**Chris B.** *** Hampshire Drive * Hudson, NH ******T: ***.**.RIGHT * F: ***-***-*****W: www.rightnetworks.com**Get the Right cloud for your business: Application Cloud, Business Cloud, or QuickBooks Desktop Cloud. Contact sales at ***-***-**** ext. * to learn more.***--------------- Original Message ---------------*From: Bill Parish ******@***.com**Sent: ********** *:** PM*To: *****@***.com*Subject: RE: QuickBooks question* *Chris B.:* *I am downloading the file from within QuickBooks using the templates page below. I have clicked on the Download button below (QB Standard Donation.DES)* *The next thing I get is the File Download Box below.**.*I have clicked the Open Button and I get the Error message box or**.*I have clicked the Save button. I have tried to open the file from within QB, but I cannot find an Open File dialog box.**.*Double clicking the file gets the error message.*What next???* *Thanks* *bp* * * * * * * * * *From: Right Networks Customer Care ******@***.com**Sent: Friday, November **, **** **:** PM*To: *****@***.com*Subject: RE: QuickBooks question* *Hello Parish,**This error will usually occur if you double-click on a file instead of opening it from within QuickBooks. Please open the file from within QuickBooks and you should be able to open it successfully. **The reason you see this in our environment is our system has every current version of QuickBooks installed. When you double-click a file in Windows Explorer, the QuickBooks Database Manager that runs in the background may not open the correct version of QuickBooks currently licensed on your account.**Below we have provided the steps to successfully open existing company files hosted on Right Networks.* *. Select Open or Restore an existing Company* *. Select Open a Company File and click Next* *. Select Computer on the left and then the I: drive on the top right (If at any point you encounter a Restrictions error please click OK to get past it and continue.)* *. Select your company file and log in. You can also confirm the files location by clicking Start and then Computer. You should see the I: drive listed above on the top right.**Chris B.** *** Hampshire Drive * Hudson, NH ******T: ***.**.RIGHT * F: ***-***-*****W: www.rightnetworks.com**Get the Right cloud for your business: Application Cloud, Business Cloud, or QuickBooks Desktop Cloud. Contact sales at ***-***-**** ext. * to learn more.***--------------- Original Message ---------------*From: Bill Parish ******@***.com**Sent: ********** *:** AM*To: *****@***.com*Subject: QuickBooks question* *When I try to download a QB template I get the following error message:* * * *Everything else works fine. Any thoughts??* *Bill Parish****-***-***** *License Number ****-****-****-****Product Number ***-****This email and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Right Networks, LLC, ** Hampshire Drive, Hudson, NH ***** USA, www.rightnetworks.com **ref:***Dj*KLGJ.*****amgW*s:ref*This email and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Right Networks, LLC, ** Hampshire Drive, Hudson, NH ***** USA, www.rightnetworks.com
GetHuman-bparish did not yet indicate what QuickBooks should do to make this right.
I have an issue with QuickBooks too
How GetHuman-bparish fixed the problem
We are waiting for GetHuman-bparish to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get QuickBooks's attention and get better help faster. Tap below to get started.
Having QuickBooks issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would QuickBooks email you?
This email address isn't valid
Follow this issue
See how GetHuman-bparish fixes it.
This email address isn't valid

QuickBooks

Customer service issue
Reported by GetHuman-bparish
Dec 3rd, 2018 - 2 mons ago
I have an issue with QuickBooks too
Not resolved
Seen by 3 customers so far
Similar issue to 329 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman-bparish started working on this issue
Dec 3rd, 2018 7:39pm