So I've been trying to get someone on qlink and when I finally did after holding for an...

GetHuman-koronael's Device Support issue with Q Link Wireless from March 2021

Help with my Q Link Wireless issue
The issue in GetHuman-koronael's own words
So I've been trying to get someone on qlink and when I finally did after holding for an hour and a half I had to be transferred to technical support which then said my wait time would be over * hours and noone has that much time to sit on hold on the phone my issue is this...I ordered a sim almost a month ago for a phone that was stated compatible but sim didn't work in the phone just never did anything after installing the sim no activation and no signal all the time now I am having same issue with a new unlocked cdma and gsm phone I recently bought I put the sim in reset and same thing nothing happens... no service no activation nothing...coverage is excellent here so pretty sure that is not the problem idk...I understand the service is free ..but what's the point if you can't use it?? Anyway I may try calling again but I don't have * hrs to sit on hold..sorry I may just have to cancel acct and find another provider that can get things done right...

GetHuman-koronael did not yet indicate what Q Link Wireless should do to make this right.

How GetHuman-koronael fixed the problem
Well..after being told by * diff techs that coverage in my area is excellent and that shouldn't be the problem..I took the phone it with me to run errands In another town about ** miles away and what a ya know it started working because it actually got a signal I guess...still doesn't work at my home tho so while I am appreciative of a free service Its no much help if it doesn't work until you get ** miles down the road right lol
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Q Link Wireless

Device Support issue
Reported by GetHuman-koronael
Mar 25th, 2021 - 2 years ago
GetHuman-koronael shared how to fix
Seen by 7 customers so far
Similar issue to 5388 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security


GetHuman-koronael started working on this issue
Mar 25th, 2021 12:25am
GetHuman-koronael confirmed the issue is fixed. Hooray!
Mar 27th, 2021 9:26am

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