Q Link Wireless Customer Service Issues

I ordered my BYOP SIM card on July 2nd. After calling on July 13th and being told it would arrive within 48 hours, my tracking information has not changed. It shows the SIM card was shipped on July 2nd, tracked to Ohio on the 7th, and is still in transit with an expected delivery of July 8th. My old phone requires a PUK number to unlock the SIM card, which I don't have. Can it be emailed to me? My details are: Alicia Jones, phone number [redacted], DOB 5-16-[redacted], address: [redacted] State Rd 37, Mitchell, Indiana [redacted]. If any other information is needed, please email me at [redacted] since I have limited access to WiFi to call for help.

On June 25, [redacted], I placed an order for a $70 phone. I received a confirmation number, but when I got the tracking number, the package was delivered to someone in my complex. After contacting the company twice, they confirmed it was delivered to that person. I did not change my address or authorize anyone to receive my order. Now they are shipping a replacement phone to a different address without my consent. I have lived at my current address for over three years and this situation is very unexpected. I never changed my address or phone number. I would like a refund or to receive the phone I ordered. I am disappointed that this mix-up occurred, especially because this was a new phone I needed. As an elderly, disabled veteran, I cannot afford a $[redacted] phone. Please update me on the situation as the person who received my package is not cooperating. Thank you.

I have been a Q Link customer for a while and have changed phones multiple times. Every time I switch, it prompts me to get a new SIM card. After requesting a new SIM card and it getting lost in the mail, now I am unable to switch back to my previous phone because it still expects me to use the lost SIM card. I have several Q Link SIM cards and would like to activate one on my current or older phone. I have contacted UPS regarding the lost mail situation, but they require Q Link to initiate an investigation. I would appreciate it if Q Link could either activate an old SIM card on one of my phones, contact UPS to locate the missing one, or send a new SIM card altogether. Thank you for looking into this matter.

Dear Manager, I have attempted to contact your service center multiple times without success. Despite sending a letter detailing my concerns, no resolution has been reached. I am a journalist and teacher who takes care to present information clearly, particularly for non-native English speakers, like your service center employees. I encountered two issues with my order [redacted]57 for a Poblanos VLES 5, purchased on February 5th, [redacted] at 9:24 p.m. using credit card ending in [redacted]. The phone was to be delivered to my Lee Summit address. Regrettably, it was not forwarded as only mail envelopes are transferred, not packages. I kindly request either the phone delivery as originally intended or a refund using an alternative method, as the original card is inactive. Furthermore, I was informed that since the phone return, you are under the impression that I do not reside at [redacted] Northeast Plumbrook Place, where I have lived since [redacted]. I have diligently followed your instructions, reapplied, provided evidence, and sent correspondence to link my new application to my existing phone. I implore you to avoid a call center ordeal by consolidating my previous and current applications. I am reachable at [redacted] and stress the urgency of resolving these issues promptly to regain phone service, aiding my transition off disability. Your cooperation in merging my applications and delivering the phone to [redacted] would be greatly appreciated. Thank you for your understanding. Sincerely, Michelle F.

Please forward this message to a manager. I have made numerous attempts to contact your service center with no success. I sent a letter explaining the issue related to order [redacted]57 for a Poblanos VLES 5 placed on February 5th, [redacted], at 9:24 p.m. using credit card ending in [redacted]. The shipment was supposed to go to my address in Lee Summit, but I was visiting my parents in Phoenix at the time. I am requesting either a refund or delivery of the phone I purchased at an upgraded price with the phone number [redacted]. Furthermore, there seems to be confusion about my address at [redacted] Northeast Plumbrook Place, despite my residency there since [redacted]. I rely on food stamps and disability since [redacted]. I followed instructions to reapply, submitted proof, and sent a letter to establish a connection between my new application and existing phone. Please avoid the need for further calls and correspondence by addressing my concerns promptly. I can be reached at [redacted]. I am desperate to have my phone issue resolved to reinitiate volunteering and transition back to work. Your attention to these matters would be greatly appreciated. Thank you.

I have been a QLink customer since January [redacted] and have only changed phones once. My iPhone 6 got damaged last night when I dropped it on the concrete porch. Despite attempting to charge it, the battery only reaches 8% to 10%. I have tested multiple cords with the same outcome. Is it possible to receive a replacement phone? I prefer the user-friendly iPhone, but am open to suggestions for a new SMART phone if necessary. I am a Texas Lifeline customer and any assistance would be greatly appreciated. Thank you for your help.

I attempted to apply for a phone for my grandmother, Angelina P., but encountered issues. When filling out the application, it required a phone number to reach her for additional information, so I provided my aunt's phone number. I then entered my mother's number as a secondary one. Unfortunately, upon completing the application, I couldn't proceed with the payment for the $25 phone. Customer service informed me that by using my aunt's number, the lifeline would be under my grandmother's name on my aunt's phone, which was not my intention. I kindly request to cancel the whole application submitted on August 24th, [redacted]. I have been unable to reach a live representative for assistance. Your prompt attention to this matter would be greatly appreciated.

I haven't had the phone number [redacted] for months now. I received a new sim card to transfer from my Boost phone, but I'm having trouble making it work. I am frustrated with not being able to speak to a person to help me with this process. I need someone to either set up the sim card correctly or disconnect it so I can try another option. It is unfair that I am paying for a service that I cannot use while everyone else seems to have no issues switching their sim cards. I am ready to contact the Attorney General and the BBB. I believe that as a company receiving government funds, there should be human assistance available, especially for disabled individuals as required by the disability act. It feels like discrimination as I am unable to understand written instructions due to being in a coma. Please have a representative reach out to me as soon as possible. You can contact me at [redacted]. Thank you.

I am experiencing issues with my Qlink phone replacement. I had to order a new phone due to a cracked screen on my previous device. After receiving the replacement and setting it up, my service abruptly stopped working. Despite following troubleshooting steps suggested by Qlink's support center and customer service, my phone remains unable to make calls or send texts. The model I received does not even have a SIM card slot. I cannot afford another replacement and am in need of a functioning phone. I am hoping to either receive a no-cost replacement of a different model or find a way to reconnect my old Qlink phone with the cracked screen. Assistance would be greatly appreciated.

I am having trouble reaching someone. Hi, I tried calling but can only reach a recording. I need assistance with my SIM card. I received one, but it's not for my phone number. I'm unwell and elderly, so having the right number is crucial for me to receive calls from my doctor and family. Can you please advise on how I can get a SIM card with the correct phone number? My phone number is [redacted]. Your help is much appreciated. Thank you.

Subject: Need Help with QLink Wireless Sim Card I am reaching out for assistance because I have been trying to contact QLink Wireless without success. I am feeling unwell and require your help urgently. I have my own phone with the number [redacted], but the SIM card I received does not match. I am elderly, unwell, and in need of my correct number to communicate with my doctor and family. Please advise me on how to obtain a SIM card with the correct phone number. Your prompt assistance would be greatly appreciated. Thank you. - Mia Alexander

I am seeking an LG Electronics Smartphone to replace my ZTE Quest5. The ZTE device has been unreliable from the start. Despite repeated attempts, I was unable to make or receive calls promptly due to technical issues. Even after sending the phone to ZTE for inspection, I was informed of liquid damage, which I find puzzling as the phone has been stationary on my nightstand since I received it. Now, ZTE is requesting payment for repairs, which is unfair considering the phone never functioned correctly from day one. I am hoping to find a solution by getting a replacement LG smartphone.

Ticket ID: [redacted]7 (08/25/[redacted]) Status: Closed Name on Account: Karen Michelle Therriault Email: [redacted] Phone Number: [redacted] Issue: I was unable to reach Terracom to transfer my account and use my existing iPhone. Despite following instructions to purchase SIM cards and call, I was repeatedly put on hold and disconnected. Consequently, I had to continue paying Verizon. Now, I must cancel my Terracom account promptly to reapply with QLink. I aim to expedite this process and will follow up with a call when you open in the morning. Address: [redacted] Erva St, [redacted], Las Vegas Contact Number: [redacted] Account Number: [redacted] Password: Barge278 Last 4 of SSN: [redacted] Solution as of [26 Aug [redacted] 16:28:00]: I regret the difficulties you faced. I have canceled your phone and account immediately. Good luck with QLink. Note: Please ensure all required documents are provided, including Medicaid, for a smooth transition. Tomorrow, I will not have a phone at all, so prompt attention is appreciated. Thank you.

I recently moved to a new address, and I have been trying to update it but keep receiving a validation error. I have already updated my address on the checklifeline website. When I contacted customer service, I held for 30 minutes before speaking to a representative. He transferred me to another department to update my address but after waiting for over an hour and a half, the call got disconnected without a callback. I provided my number in case of disconnection.

I am requesting the cancellation of my account with your company in order to switch to a different service provider. I have encountered ongoing issues with the device and connectivity since I first received it. Initially, there were problems with the network which prevented me from making calls from my home, requiring me to travel 5 miles away for service or rely on Wi-Fi. Additionally, I experienced consistent problems with the SIM card. I informed your team over a year ago that I no longer wished to continue using your service due to the phone's unusability for me. However, I have discovered that my account is still active, hindering my ability to transition to a new provider. I kindly request the immediate deletion of my account to enable me to access reliable service in my area. Thank you, Robyne W.

I have been facing various difficulties with this phone since I started using it. The phone keeps powering off during use and takes a long time to turn back on. Apps do not load properly, the screen freezes, and I am unable to answer or receive most incoming calls; it even rejects some calls automatically. This has become a problem for me, especially because I am currently unwell, and my doctor is unable to reach me. I am struggling financially due to the impact of Covid-19, and being a single parent with a low income leaves me with limited resources. I trusted this phone to be reliable, but it's causing me stress. I really need a solution in case of an emergency.

I ordered a replacement phone which was shipped on September 1st. However, by September 18th, the phone has not arrived as it was never transferred to USPS or UPS. Both carriers advised me to contact QLink for a replacement and start an investigation. Initially, I was told to pick it up at the post office 45 miles away, but later advised to wait due to Covid-19 delays. Now, I have been informed to wait another two weeks for the tracking to update before considering a replacement. I am frustrated as I paid nearly $[redacted] and suspect foul play. I've missed important calls and cannot refill my medication. This situation is causing me significant inconvenience. Any guidance or assistance would be greatly appreciated.

I have been experiencing ongoing issues with my service. I have repeatedly mentioned my struggle with using the Hot Pepper Smart phone, a device I did not request, and requested to have my service transferred to my older numerical phone instead, but have received no response. I also inquired about transferring the service to an LG phone with a Tracfone SIM card, replacing it with Qlink, without any reply for the past 12 days. Being 78 years old with various health concerns, I have been without service since mid January, even after purchasing minutes and being abruptly cut off. Feeling undervalued and overlooked, I am considering seeking assistance elsewhere due to the lack of response and assistance provided. Thank you. - Sincerely, A. Kollars

As an individual on disability benefits, it is important to ensure that all necessary services are in place to maintain support. To avoid any interruptions, obtaining a phone quickly is crucial. Contacting Q-link Wireless for assistance with getting a phone and service sent to your home address can be a helpful solution to keep your essential benefits and communication intact. Thank you for sharing your details, David. Your secure email address will be the key for further communication until you receive the necessary help from Q-link Wireless. It's great to see you being proactive in securing your essentials.

I am disappointed with the phone I purchased from your company. I am considering returning it and using the refund towards buying another phone I saw on your website for an additional $[redacted]. The Hot Pepper Poblano VLE5 is extremely slow to open, type on, and operate. I have already called customer service and had a reset done, but the issues persist. I initially thought this deal would be a good value, but it has not met my expectations.