"Account could not be validated". Have *** min and ***plus data. Afraid due to ordering sim card for BYOP but was promisie service would not be disrupted.

GetHuman829449's customer service issue with Q Link Wireless from June 2018

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The issue in GetHuman829449's own words
Ordered sim card on **** as of **** phone says "account could not be validated". Was promised that service would not be disrupted. ... On ******* spoke with Skyler (male) about sim card for" bring your own phone." He told me it must be done on the computer, so I did. He also said my service on my existing Qlink phone would not be disrupted until the sim card arrived for my Motola Nexus *. On **** I began receiving recording " account could not be validated". Please don't email me I need to chat with someone now. I am disabled and need my phone.
Already spent **** hours on the phone ordering this part on *** and when I called on **** was told it was never ordered. This Qlink phone has had major problems since day one. I have done * factory resets without improvement. I am very disabled and live alone. I cannot be without a phone and was PROMISED it would not be disconnected until sim card arrived.
Please reconnect phone until sim card arrives. If you will do this today as I was PROMISED then there is no reason to chat. You turned it off quickly so you can turn it back on quickly. I am a fall risk and have broken bones. I have Parkinson's and many other diseases. Please help me out. I tried to call all morning while a friend was here (*hours) but couldn't get through to a person. Now I do not have another phone. Please, I need my phone.
I am so very grateful for this free service and don't know what I would do without it. I was very satisfied with this phone if it only worked correctly. I dealt with the issues as long as possible. I am compliant and patient. Not a complainer. I use the phone within guidelines.
My phone is deactivated. However, tried from *-** a.m. today ****. Now I do not have access to another phone.
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Q Link Wireless

Qlink Free Wireless
Customer service issue
Reported by GetHuman829449
Jun 28th, 2018 - a yr ago
I have an issue with Q Link Wireless too
Fixed
Seen by 57 customers so far
Similar issue to 1705 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman829449 started working on this issue
Jun 28th, 2018 3:22pm
GetHuman829449 indicated the issue is not fixed yet.
Jun 28th, 2018 4:38pm
GetHuman829449 indicated the issue is not fixed yet.
Jun 28th, 2018 5:29pm
GetHuman829449 indicated the issue is not fixed yet.
Jun 28th, 2018 7:13pm
GetHuman829449 indicated the issue is not fixed yet.
Jun 28th, 2018 7:38pm
GetHuman829449 indicated the issue is not fixed yet.
Jun 28th, 2018 7:42pm
GetHuman829449 indicated the issue is not fixed yet.
Jun 28th, 2018 8:32pm
GetHuman829449 indicated the issue is not fixed yet.
Jun 29th, 2018 11:57am
GetHuman829449 indicated the issue is not fixed yet.
Jun 29th, 2018 10:34pm