"Account could not be validated". Have *** min and ***plus data. Afraid due to ordering sim card for BYOP but was promisie service would not be disrupted.
GetHuman829449's customer service issue with Q Link Wireless from June 2018
Help with my Q Link Wireless issue
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The issue in GetHuman829449's own words
Ordered sim card on **** as of **** phone says "account could not be validated". Was promised that service would not be disrupted. ... On ******* spoke with Skyler (male) about sim card for" bring your own phone." He told me it must be done on the computer, so I did. He also said my service on my existing Qlink phone would not be disrupted until the sim card arrived for my Motola Nexus *. On **** I began receiving recording " account could not be validated". Please don't email me I need to chat with someone now. I am disabled and need my phone.
Already spent **** hours on the phone ordering this part on *** and when I called on **** was told it was never ordered. This Qlink phone has had major problems since day one. I have done * factory resets without improvement. I am very disabled and live alone. I cannot be without a phone and was PROMISED it would not be disconnected until sim card arrived.
Please reconnect phone until sim card arrives. If you will do this today as I was PROMISED then there is no reason to chat. You turned it off quickly so you can turn it back on quickly. I am a fall risk and have broken bones. I have Parkinson's and many other diseases. Please help me out. I tried to call all morning while a friend was here (*hours) but couldn't get through to a person. Now I do not have another phone. Please, I need my phone.
I am so very grateful for this free service and don't know what I would do without it. I was very satisfied with this phone if it only worked correctly. I dealt with the issues as long as possible. I am compliant and patient. Not a complainer. I use the phone within guidelines.
My phone is deactivated. However, tried from *-** a.m. today ****. Now I do not have access to another phone.
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