My brother signed up for puretalk by phone. the tech did not ask him for the referral...

GetHuman5198849's customer service issue with Pure Talk USA from August 2020

Help with my Pure Talk USA issue
The issue in GetHuman5198849's own words
My brother signed up for puretalk by phone. the tech did not ask him for the referral code. when he called me to say he signed up, he realized that the tech did not take down the code. I called puretalk right a way and explained the situation. we got disconnected and they never called me back. i called back * more times and experienced long periods of being placed on hold while the tech (who stated that they had not heard of a referral program) asked a supervisor. finally a supervisor was connected who apparently stated that referrals can only be used at the time of signing up. I am sure that given the poor training of the techs, a supervisor can figure out how to add the referral code to my brothers order. My code is below. My call back number is *** ***-*****https:***r**f****d*

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Pure Talk USA

Customer service issue
Reported by GetHuman5198849
Aug 25th, 2020 - 8 months ago
Seen by 4 customers so far
Similar issue to 115 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman5198849 started working on this issue
Aug 25th, 2020 9:32pm
GetHuman5198849 confirmed the issue is fixed. Hooray!
Aug 26th, 2020 1:23pm
GetHuman5198849 confirmed the issue is fixed. Hooray!
Aug 28th, 2020 1:31pm

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