Hello, my name is La'Shonte Morris and my family and I have been customers with your co...

GetHuman-lashonte's customer service issue with Public Storage from February 2019

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The issue in GetHuman-lashonte's own words
Hello, my name is La'Shonte Morris and my family and I have been customers with your company for a few months with no issues until this evening around *:**-*:** with an employee named Joshua who works at the Carson location. ( Carson and Wilmington) ** Because my battery in my car drains alot of energy when the doors are opened I kept my car running which could explain why Joshua assumed that my mother, sister, and I were leaving so upon his approach he informs us that the area is dirty and we have to clean it. We informed him that we weren't leaving and if he had a broom that we could use. He said he did but wasn't allowed to let us use it. As he walks away he turns around and said that if he comes back tomorrow and the area isn't cleaned he's going to charge us $**.**. ** So being agitated I raised my voice using no profane language and told said "We weren't leaving and that we would clean up our area. You don't have trash bins and we can't even use your broom yet you wanna charge us and we haven't made any attempts to leave." He then informs me to calm down and if not he'd call the police. I told him to do just that. He walks away opening the restroom for a lady friend and entertained her outside the facilities smoking a cigarette as we cleaned our area.** I took photographs of our area to show what it looked like when we left and also a quick picture of him entertaining his lady friend. ** I'm not asking him to be terminated. I would just appreciate if he can be spoken to on how he presents information to customers because the majority of customers are not in a good situation when it comes to their living arrangements. I know for my family our home was stolen and it's very hard to find adequate, affordable housing so if he can just season his words a little better would be fine for me. ** Thank you!**La'Shonte Morris
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Public Storage

Customer service issue
Reported by GetHuman-lashonte
Feb 7th, 2019 - 4 mons ago
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GetHuman-lashonte started working on this issue
Feb 7th 5:20am