Hello, my name is La'Shonte Morris and my family and I have been customers with your co...

GetHuman-lashonte's customer service issue with Public Storage from February 2019

2 views
 | 
131 similar
 | 
0 following
Help with my Public Storage issue
First: share to improve GetHuman-lashonte's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lashonte's next move: call Public Storage.
The best way to get your problem resolved is to tap the button below to start calling Public Storage. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-lashonte may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-lashonte's own words
Hello, my name is La'Shonte Morris and my family and I have been customers with your company for a few months with no issues until this evening around *:**-*:** with an employee named Joshua who works at the Carson location. ( Carson and Wilmington) ** Because my battery in my car drains alot of energy when the doors are opened I kept my car running which could explain why Joshua assumed that my mother, sister, and I were leaving so upon his approach he informs us that the area is dirty and we have to clean it. We informed him that we weren't leaving and if he had a broom that we could use. He said he did but wasn't allowed to let us use it. As he walks away he turns around and said that if he comes back tomorrow and the area isn't cleaned he's going to charge us $**.**. ** So being agitated I raised my voice using no profane language and told said "We weren't leaving and that we would clean up our area. You don't have trash bins and we can't even use your broom yet you wanna charge us and we haven't made any attempts to leave." He then informs me to calm down and if not he'd call the police. I told him to do just that. He walks away opening the restroom for a lady friend and entertained her outside the facilities smoking a cigarette as we cleaned our area.** I took photographs of our area to show what it looked like when we left and also a quick picture of him entertaining his lady friend. ** I'm not asking him to be terminated. I would just appreciate if he can be spoken to on how he presents information to customers because the majority of customers are not in a good situation when it comes to their living arrangements. I know for my family our home was stolen and it's very hard to find adequate, affordable housing so if he can just season his words a little better would be fine for me. ** Thank you!**La'Shonte Morris
GetHuman-lashonte did not yet indicate what Public Storage should do to make this right.
I have an issue with Public Storage too
How GetHuman-lashonte fixed the problem
We are waiting for GetHuman-lashonte to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Public Storage's attention and get better help faster. Tap below to get started.
Having Public Storage issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lashonte fixes it.
This email address isn't valid

Public Storage

Customer service issue
Reported by GetHuman-lashonte
Feb 7th, 2019 - 4 mons ago
I have an issue with Public Storage too
Not resolved
Seen by 2 customers so far
Similar issue to 131 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-lashonte started working on this issue
Feb 7th 5:20am