I am currently renting a storage unit with public storage. When I first signed and set...

GetHuman-chaseheg's customer service issue with Public Storage from August 2018

34 similar
0 following
Help with my Public Storage issue
First: share to improve GetHuman-chaseheg's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-chaseheg's next move: talk to Public Storage when they open.
Public Storage's call center is closed now. We will send GetHuman-chaseheg a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-chaseheg may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-chaseheg's own words
I am currently renting a storage unit with public storage. When I first signed and set up an account, I DID set up an automatic payment option and paid first and second month payments. However, third month payment was not paid and I was charged with a late fee for $**. I went to the public storage unit where I’m renting at and explained the situation. They requested the refund for the late fee charge of $**. But it never got waived until now. My automatic payment option was off. I was waiting on setting up the payment option again once the late fee charge was waived. But it never got waived. I paid for this august payment. But due to the late fee charge ($**) was not waived. I was charged again for another late fee charge ($**). Now my account shows i have two late fee charges ($**) that was not my fault. Please fix this charges for me. **My account: **********My contact number: ***-***-*****Thank you
GetHuman-chaseheg did not yet indicate what Public Storage should do to make this right.
I have an issue with Public Storage too
How GetHuman-chaseheg fixed the problem
We are waiting for GetHuman-chaseheg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Public Storage's attention and get better help faster. Tap below to get started.
Having Public Storage issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Public Storage email you?
This email address isn't valid
Follow this issue
See how GetHuman-chaseheg fixes it.
This email address isn't valid

Public Storage

Customer service issue
Reported by GetHuman-chaseheg
Aug 8th, 2018 - 7 mons ago
I have an issue with Public Storage too
Not resolved
Seen by 9 customers so far
Similar issue to 34 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-chaseheg started working on this issue
Aug 8th, 2018 7:41pm