I am currently renting a storage unit with public storage. When I first signed and set...

GetHuman-chaseheg's customer service issue with Public Storage from August 2018

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The issue in GetHuman-chaseheg's own words
I am currently renting a storage unit with public storage. When I first signed and set up an account, I DID set up an automatic payment option and paid first and second month payments. However, third month payment was not paid and I was charged with a late fee for $**. I went to the public storage unit where I’m renting at and explained the situation. They requested the refund for the late fee charge of $**. But it never got waived until now. My automatic payment option was off. I was waiting on setting up the payment option again once the late fee charge was waived. But it never got waived. I paid for this august payment. But due to the late fee charge ($**) was not waived. I was charged again for another late fee charge ($**). Now my account shows i have two late fee charges ($**) that was not my fault. Please fix this charges for me. **My account: **********My contact number: ***-***-*****Thank you
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Public Storage

Customer service issue
Reported by GetHuman-chaseheg
Aug 8th, 2018 - 7 mons ago
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Seen by 9 customers so far
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GetHuman-chaseheg started working on this issue
Aug 8th, 2018 7:41pm