I entered the storage facility approximately *:** pm, when I left around ** or **:** th...

GetHuman-prowindo's customer service issue with Public Storage from May 2018

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The issue in GetHuman-prowindo's own words
I entered the storage facility approximately *:** pm, when I left around ** or **:** the code would not work I tried for approximately an hour and went online for another-hour, looking for emergency after hou phone numbers . the only phone number they had was just an answering machine and they told you to leave a message and they will get back to you tomorrow I was stuck there. There is no on-site manager as they advertise that they have to make people feel safe, there was no emergency phone number, there was no emergency release and actually there was when I open the box to release it they had taken the handle out so if someone cannot manually do it which means they purposely kept people stuck in there they didn't get out on time. I suffer from traumatic brain injury and PTSD and panic attacks and I had a panic attack and was freaking out I called them in his office and told him if I didn't get out of going to go to an attorney for false imprisonment and for the conditions they made me suffer the next day they called me and said they want to talk to me simply about making my overdue payment and I'll possibly eviction for being there after * p.m. they try to shift the blame on me even though there was no emergency phone number no onsite manager which there is supposed to be and just wanted to get rid of quote on quote the problem.*I spoke to the regional manager and he was very unprofessional and said I'm not going to do anything for you it's your fault for being there and I told him about the hundreds and hundreds of complaints and how one person climb the fence because they were stuck in rip their arm open going to the hospital with ** stitches he still said I'm not doing anything for you I said well you should at least cut one month free rent he said absolutely not so I will pay until I move out and I will file a lawsuit for false imprisonment and pain and suffering for having a panic attack and having no one on the property no phone number you can reach anybody no emergency release.*I told him I wanted somebody higher up to call me back and of course, no one calls me back they are a horrible, greedy, self-serving, careless and unethical company I cannot see how they are not fined for not having an emergency phone number or having somebody there at all times God forbid someone had a heart attack or stroke and they would be dead by the morning or left their medication at home thinking he'll be home in ** minutes not in ** hours. Which is what happened to me because I did not have my medication for anxiety attacks*I simply asked for a month free storage rental and he was adamant that he wasn't going to do absolutely anything in a top of that might evict me for even making the suggestion and I was appalled that I there was no apology and if they were threatening me with eviction. I would like to know other people who has a similar experience so we can file a joint lawsuit and go public so everybody knows not to do business with that careless negligent greedy company that works as if they're in the third world. I told him I would not pay it till I reach somebody who is capable of some kind of resolution very simply I think $** month free rent for one month is a lot better than the publicity they going to have and the lawsuit they going to have and Lou holding somebody against their will is false imprisonment hands down no other excuses they can say. Is completely unprofessional to me as if I was a ** year old child. I will want every website to make as many people wear so they are not treated the same there are thousands of complaints. I will give my stuff away. At the end of the month before I pay them any more Monies I'd rather lose my stuff then give them another dollar Please help me, in contact someone in corporate that actually has and intelligence equivalent to someone who went to college and knows business standards. Thank you very much, I see very little light at the end of the tunnel as far as them doing anything from what I read online they simply want their money and they don't care about anything else including lawsuits or bad Public Image they are the worst business model I've ever seen of any company that size.
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Public Storage

Customer service issue
Reported by GetHuman-prowindo
May 24th, 2018 - 8 mons ago
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GetHuman-prowindo started working on this issue
May 24th, 2018 8:37pm
GetHuman-prowindo indicated the issue is not fixed yet.
May 24th, 2018 8:37pm