Public Mobile recording interfering with my phone

GetHuman-marionin's customer service issue with Public Mobile from September 2020

Help with my Public Mobile issue
The issue in GetHuman-marionin's own words
I was trying to call my friend to pick me up from hospital and recording would not let me through. I still can't phone her but can call other people. Recording told me my phone does not have talk and I have to upgrade my plan to talk. I already pay for talk across Canada **** ... I tried to phone my friend and a Public Mobile recording tells me my plan does not include talk. But it does, I have talk anytime in Canada. I can call other people but not her. She has not blocked me. My phone number is ***-***-****
This was especially frustrating because I can't call my friend and couldn't call her to pick me up after surgery
I want it fixed
I have been customer since April ****
I turned off phone. Removed SIM card for * minutes as per your internet instructions but did nothing
How GetHuman-marionin fixed the problem

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Public Mobile

Same phone I have had for * years Apple iPhone
Customer service issue
Reported by GetHuman-marionin
Sep 10th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 621 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-marionin started working on this issue
Sep 10th, 2020 1:09am
GetHuman-marionin indicated the issue is not fixed yet.
Sep 10th, 2020 5:23am
GetHuman-marionin shared this issue with followers on Twitter
Sep 10th, 2020 5:25am