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Public Mobile Customer FAQ

Top Answers & How-to Guides

What is Public Mobile's Phone Number?

The question we are asked most often is about how to talk to Public Mobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my Public Mobile service while travelling abroad?

No, Public Mobile only provides services within Canada. The network coverage and plans are specifically designed for domestic use....
Ask any question you have about Public Mobile customer service, get an answer now.
Contact Public Mobile customer service

Recent Public Mobile Customer Questions

im locked out of account and cant log in

We're sorry to hear you're having trouble signing into your Public Mobile account. If you've forgotten your password, you can reset it by clicking on the 'Forgot password?' link on the login page. You'll be asked to input your email address and you will receive an email to reset your password. If you're still unable to log in, it may be due to some technical issues. In this case, it's recommended to clear your browser's cache and cookies and try again. Also, trying a different device or web browser can sometimes help. Remember, your username is usually the email address you used when setting up your account.
Asked Feb 25, 2024 7:38 PM

Help me with my Public Mobile customer service issue

Service Issues

What Do I Do If I'm Having Trouble Getting Service on My Public Mobile Phone?

If you have been using your Public Mobile phone for a long time, you may be disappointed if you suddenly have a problem. Here's some...
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Data Plans

What are the available data plans for Public Mobile?

Public Mobile offers a range of affordable and flexible data plans to suit different needs. Customers can choose from three main options:...
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Number Porting

Can I keep my current phone number when switching to Public Mobile?

Yes, you can keep your current phone number when switching to Public Mobile. To do so, you'll need to request a number transfer during...
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Coverage Area

What is the coverage area for Public Mobile?

Public Mobile provides extensive coverage across Canada. Our network operates on 3G and 4G LTE technology, ensuring reliable service...
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BYOP

Can I bring my own phone to Public Mobile?

Yes, you can bring your own phone to Public Mobile. Public Mobile is a provider that operates on the Telus network and supports unlocked...
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International Calling

Are there any international calling options with Public Mobile?

Yes, Public Mobile does offer international calling options. They have a feature called International Long Distance (ILD) that allows...
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Voicemail Setup

What is the voicemail setup process for Public Mobile?

Setting up voicemail on Public Mobile is a quick and straightforward process. To begin, dial the voicemail access code *1 on your Public...
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Roaming

Can I use my Public Mobile service while travelling abroad?

No, Public Mobile only provides services within Canada. The network coverage and plans are specifically designed for domestic use....
Read more
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