I've looked at my credit card statement for May **th and I've been crazy billed * separ...

GetHuman-learnthe's customer service issue with Public Mobile from May 2018

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The issue in GetHuman-learnthe's own words
I've looked at my credit card statement for May **th and I've been crazy billed * separate times for:*$**.***$**.***$**.***$*.****I am in the US and my autopayment base plan did not go through and I needed to renew my US roaming addon to communicate down here.**The website was not allowing my base plan to renew and started sifting money from me as I was trying different things to get it activated.**I should have only been charged the:*$**.** plus an additional $** plus tax for ** day US roaming.**My account balance shows $* available. **Two things:***. Can you ensure I am credited back the money that was overcharged to my account.***. I changed my monthly plan now twice online and it is still showing my old plan as next bill date. Can you please ensure my new plan is changed to the $** (Canada wide*US talk, international text and *gb of *g.**Thank you,**Bryan
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Public Mobile

Customer service issue
Reported by GetHuman-learnthe
May 19th, 2018 - 8 mons ago
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GetHuman-learnthe started working on this issue
May 19th, 2018 12:57pm