Hi,*My name is Mrunal Sable, and my TOEFL exam username is mrunalsable*.*I had register...

GetHuman-mrunalsa's customer service issue with Prometric from October 2018

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The issue in GetHuman-mrunalsa's own words
Hi,*My name is Mrunal Sable, and my TOEFL exam username is mrunalsable*.*I had registered for TOEFL exam on ** September and booked the date for my exam as ** October ****. During registration, I had submitted the required documents namely the Aadhar card,my driving license and my Pan Card. The form was successfully submitted and my test date was booked. But when i went to the center today to appear for the exam, I was asked for my passport. But as I had mentioned * documents, and Aadhar card being a National Document, It still wasn't accepted and I was not allowed to sit for the exam. *Please do look into this matter and do the needful. Either refund my money back or give me a postponed date. Thanks and Regards.*Mrunal Sable
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Prometric

Customer service issue
Reported by GetHuman-mrunalsa
Oct 14th, 2018 - 2 mons ago
I have an issue with Prometric too
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Seen by 8 customers so far
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Timeline
GetHuman-mrunalsa started working on this issue
Oct 14th 5:55am
GetHuman-mrunalsa indicated the issue is not fixed yet.
Oct 15th 6:09am
GetHuman-mrunalsa indicated the issue is not fixed yet.
Oct 15th 6:10am
GetHuman-mrunalsa indicated the issue is not fixed yet.
Oct 15th 8:08am
GetHuman-mrunalsa indicated the issue is not fixed yet.
Oct 15th 8:09am