On Dec *th, I purchased several cyber week vouchers on the printerpix website. The inf...

GetHuman-pecab's customer service issue with Printerpix.com from December 2019

Help with my Printerpix.com issue
First: share to improve GetHuman-pecab's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-pecab's own words
On Dec *th, I purchased several cyber week vouchers on the printerpix website. The info on the page indicated that books purchased during the cyber deals had no expiration. But as soon as I made final payment of just under $***, it showed that ALL the photobooks I paid for would, in fact, expired in March of ****. I already have two books I need to finish by March. If they posted the expiration date up front, I wouldn't have ordered them. I need a full refund or, my orders ammended to reflect that they have no expiration date. Either one of those options would be ok. Your website says that purchases made directly from your website can be refunded up to * business days after the initial purchase. Your slow contact is making me nervous. I'm hoping I don't hear from you after the * days, only to be told it's too late for a refund when it was your fault for not taking care of this in a timely manner. I am keeping a record, and its getting lengthy, of my many attempts to contact you, including * times today when the recording says that I reaching you after business hours, when in fact it was still within your business hours, *:** MST my time, would be *:** EST. Youre supposedly open until *:**.

GetHuman-pecab did not yet indicate what Printerpix.com should do to make this right.

How GetHuman-pecab fixed the problem

We are waiting for GetHuman-pecab to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Printerpix.com customer problems.
What Do I Do If My Printerpix Item Was Damaged When It Arrived?How Do I Track My Printerpix.com Order?
Do you have a customer issue as well?
We can help you get Printerpix.com's attention and get better help faster. Tap below to get started.
Having Printerpix.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Printerpix.com

Customer service issue
Reported by GetHuman-pecab
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 199 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-pecab started working on this issue
Dec 11th, 2019 10:00pm