Priceline Customer Service Issues

I'm uncertain how it occurred, but I accidentally ended up with two sets of tickets for the same trip. When booking the tickets, I encountered service issues and stopped the process. After a few days, I attempted booking again successfully. Now, my companion Carly Davis and I, Nikki Kahler, have duplicate tickets for a trip from Medford to Orlando with different departure times due to the second booking. It appears I unintentionally confirmed the initial tickets (#[redacted]-[redacted]-[redacted]-45) on 4/27 that I wasn't aware were processed. The tickets I intended to purchase are under itinerary #[redacted]-[redacted]-[redacted]-44 booked on 4/3. Realizing I cannot use both sets of tickets on the same day, I'm looking to cancel the first set.

I was charged by Priceline for two nights at The Landing in South Lake Tahoe, but the hotel never received the payment. Both Priceline and the hotel charged my credit card for the stay. The hotel even charged additional fees when I checked-in. I need a refund for the duplicated charge. My trip number is [redacted]6. The Landing already charged my other credit card and never received payment from Priceline. Despite contacting customer service multiple times, the issue remains unresolved. The hotel confirmed they did not receive any payment directly. I made the Priceline reservation and payment was deducted on 11-23-[redacted], for my stay on 3-22-[redacted] and 3-23-[redacted].

I am writing to share my recent experience booking a flight through Priceline. The flight times were changed significantly without my realizing it, causing confusion as this is my first time flying. After departing, I discovered my return flight now includes not just three stops but also long layovers. I have attempted to rectify this situation by messaging and chatting with bots, reaching out to the airline (who directed me back to my travel agency), and contacting Priceline (who redirected me to another company). Unfortunately, I have made no progress and feel lost on how to proceed. This has been a frustrating experience for me. Any assistance or advice would be greatly appreciated. Thank you for your help.

I have patiently waited for over a week to visit my sister. Last night, I spoke with Enterprise, and they confirmed they have a vehicle available for me this morning. I am hoping to secure the Priceline deal I was offered. Your assistance in ensuring I receive this guaranteed price matching deal is greatly appreciated. I need to be able to cover the vehicle charges for 2-3 days as I must leave today from Spokane, WA [redacted]. Despite the assurance from Enterprise, the local branches now claim they do not have a car for me, causing frustration. Your help in arranging a rental with my Mastercard, which I have used for car rentals in the past, would be highly valued. Thank you for your support.

I recently stayed at a local motel that I booked through Priceline. The Guest Service Representative was unhelpful when I wanted to check in, as she was busy on the phone with the manager. After waiting for about 10 minutes, I asked her to wear a mask and eventually got my key. However, there was a strong smell of marijuana on my floor, which I reported to the front desk without giving names. The staff reacted rudely and kept calling me, even after I paid for an additional night, insisting on verifying information. When they showed up at my door and threatened to call the police to remove me, I decided to record the encounter for my own protection.

Regarding the information you provided me with about Flight [redacted] from LGA to FLL, there seems to be a discrepancy. The correct departure time is at 4:55 PM with an arrival time of 7:52 PM, rather than what was initially stated. I verified this directly with Spirit Airlines today to confirm. It's crucial to rectify this misinformation promptly to avoid inconveniencing passengers who rely on accurate details for their travel plans. I will utilize online platforms like Facebook to spread awareness about this issue, as it appears the correction has not been made yet. Ensuring every passenger is notified of the error in the departure and arrival times, along with any inaccuracies in the return flight schedule, is essential. Let's work together to address these discrepancies promptly to prevent any further confusion.

My spouse has epilepsy. Upon arrival at the hotel we booked, she experienced a severe seizure. Unfortunately, medical help was needed, and this situation led me to ask for the reservation to be canceled. Despite our efforts, the hotel refused to honor the booking. We attempted to reserve another hotel but faced issues due to the prepaid credit card not being accepted even though the funds had been deducted. Additionally, a mix-up with a hotel’s name caused further complications, resulting in insufficient funds on the card for another reservation. It is currently 3:14 am, and we urgently need a place to rest. Despite our challenges, I would appreciate any assistance Priceline could provide to help us secure a hotel room. Thank you.

I booked a room through Priceline, and the hotel looked nice in the pictures online, described as a 3-star hotel. Upon arrival, the hotel entrance to our room was under major renovations, and the parts that were not were dirty. The rooms looked nothing like the website photos - dirty, not updated, and sticky residue everywhere. When we requested a different room, it was even worse with body hair in the shower and on the toilet. The front desk clerk, Kellen, saw the pictures I took and agreed with the poor conditions, offering to refund our credit card. Despite not receiving a receipt for the refund authorization and facing difficulties getting through to Priceline, I just want a refund and find a different hotel. It was clear that the rooms were not adequately cleaned, especially during the pandemic.

I was directed to an email specialist for a small charge, only to have the chat disconnected abruptly. I just needed assistance with my password, but when I tried the link provided, it led to an error message saying it's invalid. I plan to contact support tomorrow to cancel my existing reservation and will no longer use Priceline for future bookings.

I made a hotel reservation for today, but upon calling the hotel to confirm, I was told there were no rooms available for me. Priceline then changed my booking to another hotel in Castleton, which also had no record of my reservation upon confirmation. After contacting Priceline again, they directed me to yet another hotel, where I was unexpectedly asked to pay additional charges despite already having paid for the initial booking. The entire ordeal has been extremely frustrating, as I had to deal with unhelpful customer service representatives, multiple hotel changes, and additional expenses due to the situation. It has been a major inconvenience not having a room after all this trouble, and I am seeking a resolution from a higher authority at Priceline for the mishandling of my reservations.

Trip Number: [redacted]-[redacted]-[redacted]-79. I arrived at 3 p.m. to find out my reservation was canceled by the hotel. I was informed that I needed to contact your team for a refund. The stay was planned from March 19th to March 22nd. I spoke to your team twice and was advised that you needed to communicate with the hotel manager. Unfortunately, I never received a callback after that. The stay cost $[redacted], and I had to switch to a different hotel at a higher cost to ensure my toddler had a place to sleep. It's disappointing that your customer service hasn't been able to resolve this matter. One of your representatives even confirmed the cancellation to me.

I accidentally booked a car in New York instead of New Jersey. I tried to switch the reservation but Priceline wouldn't let me. I'm disappointed about losing $[redacted]. Being on a fixed income, it's hard for me to just lose this money. Since I'll be in New Jersey, I have to get a new rental there and forfeit the Priceline reservation. I wish Priceline had a more flexible policy with time limits, as my reservation is for July, giving them enough time to assist me with alternative arrangements.

I had a reservation for a car at Flagstaff Pullman Airport from May 5th to May 12th with confirmation number [redacted]COUNT. I recently received an email stating that the reservation was canceled, but both Alamo and I did not cancel it. I have been advised to contact the third party, Priceline, but I am seeking to have the reservation reinstated at the originally agreed upon price, not for an additional $[redacted]+. I am unsure of how this situation occurred and I am hopeful that Priceline will resolve this matter appropriately. Thank you for your assistance.

I made a reservation through Priceline for a room at the Rodeway Inn in Salem, Oregon. When I arrived, they requested a $50 deposit which I couldn't pay with my non-"chipped" credit card. I had to find an ATM, pay the deposit in cash, and then it was refunded the next morning. Now, Rodeway Inn is trying to charge the $50 deposit to the credit card they initially wouldn't accept. I need this to be resolved. The room was charged to my card on 03/30/21 at 8:30 am for $70.86, listed as a "debit signature purchase from [redacted][redacted]" on my card ending in [redacted]. My name is Lori Hullinger.

Hello, my name is Elizabeth Foreman. On April 2nd at 9:50 AM, I was charged $[redacted].33 through Windmere in Mesa, Arizona. I reached out to the agent, who assured me the hold would be released so I could receive my refund since I couldn't stay there. Unfortunately, I haven't had any success with this issue. I am unable to access the emails, l i z z e 1 2 1 0 8 2 at gmail.com or [redacted] The correct email address is below. I was redirected to Booking.com by either an agent or a robot, despite the charges being through Priceline. I can provide a receipt screenshot if you share a quick email address. The charge was for the Windermere Conference Center Hotel in Mesa, Arizona. I kindly request a complete release of the hold, as withholding $[redacted] from my account prevents me from securing a hotel for my family. This situation is problematic. How can we rectify this issue promptly to assist my family? Thank you. Elizabeth Foreman

I made a reservation at Economy Inn at a certain rate and was told by the reservationist that I might not get the room despite having a confirmation number. He then offered me a higher rate instead. I contacted Priceline, and they booked me at Economy 7 Inn for the same dates. Unfortunately, I later found out that cancelling would have consequences. I only wanted to ensure I had accommodation but felt pressured by the reservationist's actions. My stay at Economy Inn is scheduled for April 11-15, and if my confirmed booking is not honored, I may need legal assistance. I request to cancel my stay at Economy Inn from April 11-15 due to financial constraints, as I intend to keep the Priceline reservation for April 15-19.

My trip number is [redacted]-[redacted]-[redacted]-79. Philippine Airlines informed me about the cancellation of my flight on April 4, [redacted]. However, as of April 11, [redacted], Priceline has not provided me with any updates regarding my flight. I contacted them on April 10, [redacted], but the representative was unable to assist me and suggested speaking to a supervisor. After a call back from them, the connection was poor, and we got disconnected without any resolution. I am still waiting for them to reach out to me. I am simply looking for the updated schedule of my flight so I can proceed with my travel plans accordingly. I hope they can provide me with the necessary information promptly.

I urgently need assistance! I have been attempting to contact Priceline customer service for two weeks, speaking with two different representatives without success. Despite calling six times today and enduring long wait times, I have been repeatedly disconnected when transferred. I made a reservation through Priceline at LA Quinta Inn and Suites, only to find bed bugs in my room upon check-in. Despite informing the front desk and providing photos, they were unable to move me to another room due to hotel capacity during the horse racetrack season. The front desk assured me of a refund through Priceline, prompting me to contact them. After an 8-hour wait and missed calls, I still haven't received a refund despite promises. This situation has caused me significant stress and frustration. Please assist me in resolving this matter promptly.

Reservation Number: [redacted]3 PriceLine Trip Number: [redacted]-[redacted]-[redacted]-44 Confirmation Number: [redacted] Hello, I am Jessie Sleep from Columbus, OH. After spending nearly 2 hours searching online for a room with a large bathtub near my home, I came across a room on your site. The advertisement displayed all available rooms individually along with their prices, even providing a preview of the room. The photos showed 2 queen beds, the lobby, and a beautiful bathtub. However, upon arrival, I found that my room did not have the promised bathtub. Even after showing the photos to the staff, I was informed that they couldn't help. I would appreciate being accommodated in a room as advertised with a big bathtub, similar to the pictures I saw online. Additionally, I encountered the inconvenience of no TV remote in the room. Looking forward to your assistance. Best regards, Jessie Sleep

Yesterday, I canceled my reservation with both Priceline and the hotel, as agreed upon. However, my credit card was still charged. I contacted the hotel again today to confirm the cancellation was processed correctly. Now, I'm trying to verify with Priceline to ensure my bank account is credited for the amount. Unfortunately, Priceline keeps putting me on hold and hanging up. Their representatives seem overwhelmed or are unable to assist, and I keep getting routed to the wrong department. This process is very frustrating as it's been two days to cancel a reservation, which has now caused my account to be overdrawn with additional bank charges. I hope to have this resolved promptly.