Booked an express deal hotel for * nights, checked in and found white stains on all of...

GetHuman1002559's customer service issue with Priceline from August 2018

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The issue in GetHuman1002559's own words
Booked an express deal hotel for * nights, checked in and found white stains on all of the furniture. Management showed us multiple rooms that were equally unsanitary and politely agreed to cancel with a full refund.**I have booked with Priceline express deals multiple times in the past with no complaints or issues. Priceline customer service refunded me and said I have to wait for my bank to release the money and there's nothing they could do about accommodations for our reservation time. **I would like for priceline to just give me and my wife a decent room for the days (Aug **-**) we had originally booked as we are desperately in need of rest and recovery from our busy work and travel schedules!**Thank you for your help.
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Priceline

Customer service issue
Reported by GetHuman1002559
Aug 17th, 2018 - a yr ago
I have an issue with Priceline too
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Seen by 4 customers so far
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Timeline
GetHuman1002559 started working on this issue
Aug 17th, 2018 1:48am